Carolyne Moraa Nyarangi
Psychologist
Lusaka
Summary
Compassionate yet disciplined individual looking to apply for the role of Counseling Intern. Flexible and poised promoting great interpersonal skills to build confidence. Easily collects information about patients through conversations, questions and in-depth interviews. Excellent observational, communicational and active listening abilities with great insight into clients' mental state. Eager to learn and work with clients of diverse ages and backgrounds.
Overview
5
5
years of professional experience
Work History
Counsellor Volunteer
Psychology Students Online Counsellors
Online
2022.01 - Current
- Helped clients navigate social issues and access needed mental health resources.
- Communicated with colleagues to stay informed about volunteer opportunities and events.
- Facilitated community outreach to expand participation and mental health support.
- Completed daily domestic tasks in shelters and group homes to assist people in need of mental health services .
- Tutored at various competency levels to help people with mental health issues .
- Educated young people about strategies for driving discussions and promoting mental health awareness.
- Used strong interpersonal communication skills to convey empathy and understanding to clients.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Led group discussions and activities to meet different community needs.
- Guided clients to tools and resources necessary for dealing with and managing mental health issues.
Office Administrator
Endeavours Construction Company LTD
2018.08 - 2019.11
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized, facilitated and participated in community service efforts.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reconciled account files and produced monthly reports.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Call Center Customer Service Specialist
Airtel Communications Kenya
2016.02 - 2018.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered several incoming calls in busy, fast-paced global call center.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Generated customer service reports to track customer satisfaction.
- Resolved customer complaints and addressed emergency requests and needs.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Documented and detailed calls and complaints using call centre's CRM database.
- Sought out extra training opportunities to enhance customer relationship management abilities
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Education
Bachelor of Arts - Psychology And Counselling
South African College of Applied Psychology
Cape Town, South Africa12.2023
Dilpoma - Broadcast Journalism
Kenya Institute of Mass Communication
Nairobi, Kenya,12.2012
Skills
- Excellent Communication
- Patience
- Problem Solving
- Ethics
- Commitment to Learning
- Listening
- Teamwork and Collaboration
Languages
English, Kisii
Native language
Swahili
Proficient
C2
Timeline
Counsellor Volunteer
Psychology Students Online Counsellors
2022.01 - Current
Office Administrator
Endeavours Construction Company LTD
2018.08 - 2019.11
Call Center Customer Service Specialist
Airtel Communications Kenya
2016.02 - 2018.05
Bachelor of Arts - Psychology And Counselling
South African College of Applied Psychology
Dilpoma - Broadcast Journalism
Kenya Institute of Mass Communication
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