CASSIDY MULENSHI
Summary
Residential Address: 3111/8 Rock field Chalala PROFESSIONAL SUMMARY Detail-oriented Insurance professional aiming to leverage on 7 years 'experience of team development and client retention support growth and client satisfaction. Confident Insurance Advisor possessing strong work ethic and excellent business sense.
Overview
6
6
years of professional experience
Work History
PRINCIPLE OFFICER
COVEREFFECT INSURANCE
HOLLAD GEN
01.2022 - 02.2024
- Liaises with estimating department to get project-specific quotes from brokers
- Administers and maintains reports for incidents, claims, litigation and property losses
- Prepares applications, documents and data to renew insurance policies
- Maintains compliance by submitting states' registration and annual reporting
- Checks documentation for accuracy and validity on updated systems
- Determines appropriateness of payers to protect organization and minimize risk
- Coordinates with contracting department to resolve payer issues.
ASSISTANT MANAGER
INNOVATE GENERAL INSURANCE LTD
01.2020 - 12.2021
- Liaises with estimating department to get project-specific quotes from brokers
- Administers and maintained reports for incidents, claims, litigation and property losses
- Participates in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Develops and implement performance improvement strategies and plans to promote continuous improvement.
SENIOR BROKER
NORWICH INSURANCE BROKERS LTD
01.2018 - 12.2019
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals
- Supported sales, brokers, consultants and underwriters in marketing and sales activities
- Tracked progress of all outstanding insurance claims
- Contributed ideas and offered constructive feedback at weekly sales and training meetings
- Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices
- Calculated quotes and educated potential clients on insurance options
- Remained impartial in order to advise clients based on circumstances
- Evaluated leads obtained through direct referrals, lead databases and cold.
Education
DIPLOMA - RISK MANAGEMENT
ALISON
ONLINE01.2023
DIPLOMA - BUSINESS COMMUNICATION
ALISON
ONLINE02.2022
DIPLOMA - PENSIONS AND INSURANCE
LUSAKA BUSINESS COLLAGE
LUSAKA07.2021
BBA - BUSINESS ADMINISTRATION WITH ECONOMICS
The University of Zambia
Lusaka, Zambia11.2017
Skills
- Policy Feature
- Explanations Policyholder
- Insurance
- Communication
- Customization Client Interviews
- Insurance Coverage
- Client Prospecting
- Verification
- Premium Calculations
- Critical Thinking
- Claims Information
- Verbal and Written Gathering
- Group Presentations
- Policy Renewals
- Document Control
- Underwriter
- Collaboration
- Binder Coverage
References
- INNOVATE GENERAL INSURANCE, Mrs. Moono (HR Manager), +260979343237
- NORWICH INSURANCE BROKERS LTD, Mrs. Lydia Sibanda (C.E.O), 0977784745, lydiatwist@yahoo.com
- COVEREFFECT (Hollard General Insurance), Miss. Martha Syamutondo (Proprietor), +260979376721
Timeline
PRINCIPLE OFFICER
COVEREFFECT INSURANCE
01.2022 - 02.2024
ASSISTANT MANAGER
INNOVATE GENERAL INSURANCE LTD
01.2020 - 12.2021
SENIOR BROKER
NORWICH INSURANCE BROKERS LTD
01.2018 - 12.2019
DIPLOMA - RISK MANAGEMENT
ALISON
DIPLOMA - BUSINESS COMMUNICATION
ALISON
DIPLOMA - PENSIONS AND INSURANCE
LUSAKA BUSINESS COLLAGE
BBA - BUSINESS ADMINISTRATION WITH ECONOMICS
The University of Zambia
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