Catherine Haangoma
Lusaka
Overview
4
4
years of professional experience
Work History
Customer Value Management Agent
Customer Value Management Agent Dash Couriers (CVM outbound).Multichoice Zambia
01.2021 - Current
- Gain excellent Customer Service Skills.
- Gain brilliant communicating and listening skills.
- Handling queries on time with high quality parameters being met.
- Gain excellent how to handle rude and frustrated customers.
- Gain experience on clarity system and escalating queries for further assistance.
Customer Care Executive
National Insurance Scheme (NHIMA inbound)
04.2020 - 11.2020
- Gain excellent Customer Service Skills.
- Gain brilliant communicating and listening skills.
- Handling queries on time with high quality parameters being met.
- Gain excellent how to handle rude and frustrated customers.
Customer Care Executive
Ison Xperiences, Multi choice Zambia (outbound)
02.2020 - 04.2020
- Gain excellent Customer Service Skills.
- Gain brilliant communicating and listening skills.
- Handling queries on time with high quality parameters being met.
- Gain excellent how to handle rude and frustrated customers.
Trainee Mechanic
TC Transport bus and Mechanical Services Company
08.2019 - 08.2019
- Gaining experience in repairing and servicing of various motor vehicles and mostly buses.
- Improve my skills in engine mounting and differential unit servicing.
- Handling of master cylinder servicing.
- Gaining experience in starter motor servicing.
- Gaining experience in Engine assembling and disassembling.
- Gaining experience in Ignition timing.
- Be knowledgeable with injector nozzle servicing.
Stationery Assistant
Jasim Business Center
05.2018 - 08.2018
- Gaining experience in the use of office equipment and machinery.
- Improve my skills in handling different type of customers.
- Gain confidence in approaching and ensure customer is attended to with dignity.
- Photocopying, Laminating and Printing documents.
- Stock keeping and Recording.
Education
School certificate -
Rusangu Secondary School
Craft Certificate - Automotive Mechanics
St. Mawaggali Trades Training Institute
01.2019
Skills
- Workshop Practice and Process
- Engine Systems
- Engineering drawing
- Suspension systems
- Steering
- Transmission and Brake system
- Basic computer skills
- Written and spoken English language skills
LANGUAGES
English
Nyanja
Tonga
Bemba
References
Paul, Mulenga, Course Lecturer, 0979273086, St. Mawaggali Trades Training Institute, Choma
PERSONAL ATTRIBUTES
- Good team player with a strong analytical mind.
- Self-motivated
- Kneel to learn punctuality and tendency to explore
Timeline
Customer Value Management Agent
Customer Value Management Agent Dash Couriers (CVM outbound).Multichoice Zambia
01.2021 - Current
Customer Care Executive
National Insurance Scheme (NHIMA inbound)
04.2020 - 11.2020
Customer Care Executive
Ison Xperiences, Multi choice Zambia (outbound)
02.2020 - 04.2020
Trainee Mechanic
TC Transport bus and Mechanical Services Company
08.2019 - 08.2019
Stationery Assistant
Jasim Business Center
05.2018 - 08.2018
Craft Certificate - Automotive Mechanics
St. Mawaggali Trades Training Institute
School certificate -
Rusangu Secondary School
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