Catherine Siloka
Lusaka
Summary
Dynamic and goal-oriented professional with experience at Shigreg Pharmacy, excelling in patient assistance and health information management. Proven ability to enhance customer satisfaction through effective communication and teamwork. Committed to maintaining high standards of clinical protocols while ensuring efficient operations in fast-paced environments.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Retail sales assistant
Shigreg Pharmacy
Lusaka , Zambia
03.2026 - Current
- Assisted customers in selecting products and answering inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Voluntary work as a clinical officer general
Garden House health post
Lusaka , Zambia
09.2025 - 03.2026
- Provided patient support and assistance during health check-ups and consultations.
- Maintained cleanliness and organization of health post facilities and equipment.
- Assisted in the documentation of patient records and health information management.
- Participated in training sessions to enhance knowledge of healthcare protocols and policies.
- Responded promptly to customer inquiries or complaints in a polite manner.
Internship Student
Maamba General hospital
Sinazongwe, Zambia
09.2024 - 03.2025
- Assisted in patient intake and registration processes at the local hospital.
- Supported nursing staff by preparing and organizing medical supplies.
- Collaborated with healthcare teams to ensure patient care continuity.
- Observed and recorded vital signs under supervision of medical professionals.
- Helped coordinate communication between departments for efficient operations.
- Participated in training sessions on hospital protocols and patient safety measures.
Education
Diploma - Clinical Medical Sciences
Zera International College of Health Sciences
Lusaka , Zambia 06.2022 - 06.2025
City Secondary School
Lusaka , Zambia Mwembeshi Secondary School
Lusaka , Zambia Skills
- Patient assistance
- Health information management
- Medical documentation
- Time management
- Clinical protocols
- Goal oriented
- Teamwork
- Team collaboration
- Punctuality
- Verbal and written communication
Languages
English
First Language
English,Nyanja
Advanced (C1)
C1
Bemba
Beginner (A1)
A1
Tonga
Beginner (A1)
A1
Accomplishments
- I was secretary general for Zera international college of health students union for 1 year 6 months.
- I was acting Vice president for Zera international college of health sciences students union.
- I was awarded as best performing student for first and second academic year.
- I was recognized as the most active student for marketing Zera international college of health sciences.
Timeline
Retail sales assistant
Shigreg Pharmacy
03.2026 - Current
Voluntary work as a clinical officer general
Garden House health post
09.2025 - 03.2026
Internship Student
Maamba General hospital
09.2024 - 03.2025
Diploma - Clinical Medical Sciences
Zera International College of Health Sciences
06.2022 - 06.2025
City Secondary School
Mwembeshi Secondary School