Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Kasempa

Lusaka

Summary

With experience in data entry, research, claims and customer care, I am a hardworking professional with excellent customer service, time management and multitasking abilities. Equipped with knowledge and a vast set of skills, I am looking to take on a challenging role with a fast-paced growing team.

Overview

12
12
years of professional experience

Work History

Claims Clerk

Africa Pride Insurance Company
09.2022
  • Investigate insurance claims to ensure validity
  • Process insurance claims
  • Ensure pay-outs are made within stipulated time frame
  • Advise clients on processes and procedures around claims
  • Collect accurate information and guide policy holders on documents to proceed with a claim
  • Secure all client data and information
  • Ensure all claim reconciliations are up to date
  • Monitor the progress of a claim
  • Liaise with legal and claims professionals and negotiate terms of a claim
  • Ensure fair settlement of a valid claim
  • Asses and report any ambiguities that may arise prior to claims or insurance pay outs
  • Ensure the customer is treated fairly and that the customers receives excellent service in accordance with company guidelines
  • Handle complaints associated with a claim
  • Any other duties and requested by Operations Manager.

Claims Assistant

Phoenix of Zambia Assurance Company Ltd
02.2019 - 08.2022
  • Investigate insurance claims to ensure validity
  • Process insurance claims
  • Ensure pay-outs are made within stipulated time frame
  • Advise clients on processes and procedures around claims
  • Collect accurate information and guide policy holders on documents to proceed with a claim
  • Secure all client data and information
  • Ensure all claim reconciliations are up to date
  • Investigate any claim pay out delays
  • Monitor the progress of a claim
  • Liaise with legal and claims professionals and negotiate terms of a claim
  • Ensure fair settlement of a valid claim
  • Asses and report any ambiguities that may arise prior to claims or insurance pay outs
  • Ensure the customer is treated fairly and that the customers receives excellent service in accordance with company guidelines
  • Handle complaints associated with a claim
  • Any other duties and requested by branch manager.

Tele-sales Marketer

TajPamodzi Hotel
02.2014 - 08.2014
  • Contact potential or existing customers to inform them about a product or service
  • Answer questions or resolve any queries regarding products or the company
  • Ask questions to understand customer requirements and close sales
  • Keep records of calls and sales and note useful information
  • Work hard to meet sales quota and facilitate future sales
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Enter all client details and secure all information in the data base.

Data Entry Clerk

Central Statistics Office of Zambia
02.2011 - 08.2011
  • Record any data provided directly from customers
  • Create spreadsheets with large numbers of figures without errors
  • Verify and update existing data by comparing it to source documents
  • Retrieve data from the database or electronic files as requested
  • Perform regular backups to ensure data preservation
  • Sort and organize paperwork after entering data to data base to avoid loss or damage
  • Report any incidents that may occur pertaining client data and information
  • Entered numerical data into databases with speed and accuracy
  • Drafted reports for upper management as directed
  • Scanned documents and saved in database to keep records of essential organizational information
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.

Education

Certificate in Diplomatic Practice, Protocol and Public Relations -

Zambia Institute of Diplomacy and International Studies

Legal Practitioners Qualification -

Zambia Institute of Advanced Legal Education

Bachelor of Laws - LLB -

National Institute of Public Administration

Diploma In Law -

National Institute of Public Administration

Grade 12 Secondary School Certificate -

Arakan High School

Skills

  • Policy understanding
  • Excellent written and verbal communication skills
  • Excellent research skills
  • Document drafting
  • Familiar with legal terminology
  • Good attention to detail
  • Excellent organisational abilities
  • Solid understanding of relevant laws
  • Customer care
  • Data Analysis
  • Honesty and confidentiality
  • Integrity
  • Patience and understanding
  • Presentation
  • Reliability
  • Time Management
  • Pro-activity

References

  • Mr Trevor Jengajenga, Westfield Risk Services, 096-6-786931
  • Mr Buchisa Mwalongo, Cavendish University - School of Law, P.O. Box 31925, 097-7-806350
  • Mr Benson Nsefu, Phoenix of Zambia Assurance Company, Claims Department, 097-7-825956, Lusaka

Timeline

Claims Clerk

Africa Pride Insurance Company
09.2022

Claims Assistant

Phoenix of Zambia Assurance Company Ltd
02.2019 - 08.2022

Tele-sales Marketer

TajPamodzi Hotel
02.2014 - 08.2014

Data Entry Clerk

Central Statistics Office of Zambia
02.2011 - 08.2011

Certificate in Diplomatic Practice, Protocol and Public Relations -

Zambia Institute of Diplomacy and International Studies

Legal Practitioners Qualification -

Zambia Institute of Advanced Legal Education

Bachelor of Laws - LLB -

National Institute of Public Administration

Diploma In Law -

National Institute of Public Administration

Grade 12 Secondary School Certificate -

Arakan High School

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Amanda Kasempa