Cecilia Chishimba
Lusaka
Summary
In my previous job as a bank cashier, one of my co-worker quit immediately after signing the biggest client our branch has ever taken on. Although I was managing a full bulk of cash,I was assigned this client as well. I knew the stakes were high,and if we lost this deal, then we wouldn’t meet our quarterly goal. I manage my duties so well. The client was so impressed with my dedication.
Overview
5
5
years of professional experience
Work History
Cashier/ATM
Barclays Bank (currently rebranded as Absa)
01.2014 - 01.2019
- Receive and count cash deposits from customers
- Disburse cash to customers for withdrawals, check cashing, and other transactions
- Ensure accuracy in counting and handling cash
- Monitor and maintain the ATM machines
- Load and balance cash in ATMs to ensure availability for withdrawals
- Address any ATM malfunctions or issues promptly
- Provide friendly and professional customer service to clients
- Assist customers with their banking inquiries and transactions
- Resolve customer complaints and issues related to cash transactions
- Maintain accurate records of cash transactions and ATM operations
- Prepare reports on cash balances and discrepancies
- Reconcile cash drawers and ATM cash balances at the end of each shift
- Adhere to strict security protocols and procedures to prevent theft and fraud
- Ensure the safety and security of cash in the cashier's station and ATMs
- Follow security measures when handling large sums of money
- Comply with all banking regulations and policies related to cash handling and customer transactions
- Stay informed about any updates or changes in banking regulations
- Handle routine cashier responsibilities such as receiving payments, issuing receipts, and processing deposits
- Perform end-of-day cash drawer reconciliations and ensure that the cash balance matches the recorded transactions
- Collaborate with other bank employees to provide efficient and smooth banking services
- Assist in training new cashiers and ATM custodians
- Report any unusual or suspicious activities to the bank's security team or management
- Keep records of any incidents or discrepancies for internal investigation
- Suggest process improvements and ways to enhance efficiency in cash handling and ATM operations.
Education
Diploma in Business Administration -
Supershine University
01.2021
Grade 12 Certificate -
Kamulanga Secondary School
01.2013
Skills
- Cash handling
- ATM management
- Record keeping
- Compliance
- Troubleshooting
- Communication
- Customer focus
- Attention to detail
- Problem-solving
- Adaptability
- Integrity
- Time management
- Leadership
- Teamwork
- Report writing
- Emotional intelligence
- Customer Relations
References
- Mr Evans Malama, Supervisor, Barclays Bank (currently rebranded as Absa), +260 97 8529260
- Mr Kegan Mpofu, Supervisor, Barclays Bank (currently rebranded as Absa), +260 97 8529260
Timeline
Cashier/ATM
Barclays Bank (currently rebranded as Absa)
01.2014 - 01.2019
Diploma in Business Administration -
Supershine University
Grade 12 Certificate -
Kamulanga Secondary School
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