CELINE KAKOMPE
Lusaka
Summary
A highly self-motivated person possessing a variety of skills, knowledge and experience gained through academic study and other experiences. A good team leader and player, works with or little supervision and has creative mind. Uses own initiative and high sense of responsibility. Possesses an enthusiastic approach to work and attention to detail where appropriate, an individual who values confidentiality, ability to plan and prioritize conflicting demands. Am an individual committed to accomplishing set goals and objectives within a specified period of time. Organized Operations Lead with more than 2 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM.
Overview
8
8
years of professional experience
Work History
Finance and operations lead
SCENTS BY PCROYAL
Lusaka, ZM
10.2020 - Current
- Oversee ecommerce platforms, resulting in a 20% increase in online sales within six months by optimizing product listings and improving user experience
- Enhance customer relations, leading to a 15% improvement in customer satisfaction scores and a 10% increase in repeat purchases through effective communication and support.
Data Entry Clerk
MINISTRY OF HEALTH
Lusaka, ZM
04.2021 - 09.2021
- Generated reports from databases and analysed data to identify trends and patterns, providing valuable insights to inform business decisions and improve organizational performance
- Performed data cleansing and validation to ensure accuracy and completeness of data, resulting in a reduction in data errors and improved data quality
- Created and maintained data entry forms, streamlining the data entry process and reducing the time required to enter data by 20%.
Manager/Office Administrator
80’S PUB AND GRILL
Lusaka, ZM
04.2021 - 09.2021
- Supervised daily business transactions, managing an average of 100+ customer interactions and 50+ transactions per day to ensure smooth operations
- Managed weekly accounting tasks, maintaining accurate financial records and budgets, and overseeing K20,000+ in weekly revenue
- Fostered excellent customer relations, achieving customer satisfaction rate and enhancing repeat business
- Provided comprehensive office support, reducing administrative processing time by 30%
- Conducted data analysis using the Semper system, increasing operational efficiency through actionable insights
- Oversaw all external communications, managing relationships with partners
- Conducted interviews and employee assessments, improving employee retention and ensuring effective hiring and staff development.
Human Resource Assistant
SAN HE TRANSPORT AND LOGISTICS
Lusaka, ZM
02.2016 - 01.2017
- Delivered exceptional service and support to over 100 local and international drivers, enhancing multi-tasking skills and the ability to manage high-traffic situations effectively
- Prepared and processed travel documents monthly, ensuring compliance with all necessary regulations and requirements
- Accurately calculated payroll for 150+ employees, streamlining pay processes and ensuring timely compensation
- GPS tracking daily to monitor drivers and for effective delivery of goods to clients.
Education
Bachelor of Arts in Economics -
CAVENDISH UNIVERSITY OF ZAMBIA
Lusaka, ZM01.2022
Diploma in human resource management -
LUSAKA BUSINESS AND TECHNICAL COLLEGE
Lusaka, ZM01.2015
Ordinary level Certificate (Grade 12) -
NABOYE HIGH SCHOOL KAFUE
Kafue, ZMSkills
- Technical Reporting
- Data processing
- Balance reconciliation
- Cost analysis
- Problem solving
- Teamwork
- Organizational skills
- Exceptional Customer Service
- Social Media Management
- Workforce Management
- Scheduling Coordination
- Motivational attitude
- Operational Efficiency
References
- Mr. MWILA MPASA, +260 976860919, HR manager, Zambia, kabwe
- Ms. Mutinta Habalu, +260 979314319, Nurse/supervisor, Zambia, Lusaka
- Ms. Prudence Banda, +260 976860919, Manager, Zambia, Lusaka
Timeline
Data Entry Clerk
MINISTRY OF HEALTH
04.2021 - 09.2021
Manager/Office Administrator
80’S PUB AND GRILL
04.2021 - 09.2021
Finance and operations lead
SCENTS BY PCROYAL
10.2020 - Current
Human Resource Assistant
SAN HE TRANSPORT AND LOGISTICS
02.2016 - 01.2017
Bachelor of Arts in Economics -
CAVENDISH UNIVERSITY OF ZAMBIA
Diploma in human resource management -
LUSAKA BUSINESS AND TECHNICAL COLLEGE
Ordinary level Certificate (Grade 12) -
NABOYE HIGH SCHOOL KAFUE