Chabota Masuwa
Lusaka
Summary
Proven Technical Sales Representative with a track record of enhancing sales pipelines and customer satisfaction in all the telecoms organizations previously worked in. Excelled in team collaboration and sales pipeline management, demonstrating exceptional organizational and communication skills. Achieved significant improvements in client consultation effectiveness and issue resolution, leveraging both technical knowledge and active listening to exceed sales targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Technical Sales Representative (Sales)
Zamtel
01.2023 - 03.2024
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
Technical Support Officer (Intern)
Airtel Telecommunications Zambia
09.2020 - 12.2021
- Streamlined ticket resolution process, increasing productivity and reducing average response time.
- Implemented security measures to safeguard sensitive information and protect against cyber threats.
- Monitored system performance indicators to proactively identify potential issues before they escalated.
- Participated in IT projects supporting infrastructure improvements or new product launches.
- Improved customer satisfaction by resolving technical issues in a timely manner.
Retail Sales Associate (Intern)
Airtel Telecommunications Zambia
03.2020 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
No Degree - Bachelor of Laws
University of Lusaka (Still Studying)
Lusaka, ZambiaGrade 12 School Certificate -
Horizon Primary & High School
Lusaka, Zambia12.2018
Junior High School Certificate -
St. Mary's Girls School
Lusaka, Zambia12.2015
Junior High School Certificate -
Horizon Primary & High School
Lusaka, Zambia12.2013
Primary Certificate -
Ubombo Primary School
Big Bend, Eswatini12.2010
Skills
- Telephone communication
- Sales Pipeline Management
- Team Collaboration
- Organizational Skills
- Active Listening
- Excellent Communication
- Decision-Making
- Customer Relations
- Planning and coordination
- Remote sales
- Email Communication
Languages
English
Native language
English
Proficient
C2
Tonga
Proficient
C2
Bemba
Intermediate
B1
Timeline
Technical Sales Representative (Sales)
Zamtel
01.2023 - 03.2024
Technical Support Officer (Intern)
Airtel Telecommunications Zambia
09.2020 - 12.2021
Retail Sales Associate (Intern)
Airtel Telecommunications Zambia
03.2020 - 07.2020
No Degree - Bachelor of Laws
University of Lusaka (Still Studying)
Grade 12 School Certificate -
Horizon Primary & High School
Junior High School Certificate -
St. Mary's Girls School
Junior High School Certificate -
Horizon Primary & High School
Primary Certificate -
Ubombo Primary School
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