Chaile Simwanza
Lusaka
Summary
- Enthusiastic, reliable, proactive, organized, dependable, adaptable, detail-oriented, resourceful, attention to detail, dynamic and result oriented.
- Ability to understand strategy and adept at performing multi tasks.
- Trustworthy and proven ability to maintain a high level of accuracy and confidentiality.
- Demonstrated ability to work individually and in a team environment as well as able and willing to work cooperatively with others by thriving and performing optimally within a team environment.
- Proficient in office management, communication (verbal and nonverbal) and writing skills.
- Vast knowledge of Information, Technology and Communication tools and applications and proficient computer-savvy in gathering and analysing information, data, and reports and ensuring that all information is appropriately presented as required.
- Intimately familiar with office management systems like MS Office and related software packages, in-depth knowledge of online calendars, cloud system, and fluency to handle all office equipment.
- Emotionally intelligent with strong relational skills and a team player.
- Strong research capabilities including information gathering and monitoring skills.
- Comprehensive knowledge of project management.
- Exceptionally talented at being resourceful and innovative.
- Self-starter and proven to work with determined or minimum supervision.
Detail-oriented Inspector in Compliance and Benefits dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and proactive approach. Bringing 10+ years of experience in the social and protection industry.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Inspector - Compliance and Benefits
Workers' Compensation Fund Control Board
06.2021 - Current
- To carry out registration of employers with the Board
- To provide estimates earnings of workers for correct assessment year in order to establish provisional assessment on workers' anticipated earnings within prescribed rate for a particular class of business
- Inspects employers' records in and out to ensure compliance with the WCFCB Act
- Visits employers and enlightens them on the WCFCB Act to ensure compliance
- Revenue collection
- To report on closed companies
- To prepare regular reports/submission of daily returns.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
Benefits Officer
Workers' Compensation Fund Control Board
06.2019 - 01.2021
- To supervise, control and manage the Branch Benefits Section in the administration of disability claims to ensure compliance to the provisions of the Workers' Compensation Act of 1999
- Initiating all claims and pension processes on the system and ensures timely escalation for further processing
- Timely provision of responses to audit queries relating to claimants and beneficiaries
- Appraising business plans and project proposals for beneficiaries applying for part commutations
- Inspection of business activities and projects funded through commutations to ensure that beneficiaries are applying funds on intended activities
- Establishing good relationships with local paying agents to ensure that quick resolution of beneficiaries' complaints.
- Improved employee understanding of benefit options by conducting informative workshops and seminars.
- Analyzed benefits usage data, identifying trends and making recommendations for improvements to the program.
- Evaluated existing benefits policies to ensure they aligned with industry standards while maintaining affordability for the organization.
- Updated internal databases regularly to ensure accurate tracking of employee enrollments and eligibility status changes within benefit plans.
- Provided personalized assistance to employees experiencing difficulties with their benefit plans, resolving issues promptly.
- Implemented a benefits survey to gather feedback from employees, using the data to make informed decisions regarding future benefit offerings.
- Reduced errors and processing time for benefits claims through diligent review and verification.
- Enhanced employee satisfaction by streamlining benefits enrollment processes.
Rehabilitation Clerk
Workers' Compensation Fund Control Board
11.2011 - 06.2019
- Responsible to the Rehabilitation Officer for performance of clerical functions pertaining to the rehabilitation and counselling services in order to contribute to the enhancement of service delivery to the Board's beneficiaries
- Timely processing of all rehabilitation requests; commutations, processing of payments for medical treatment, packing medical aid items
- Timely processing of rehabilitation requests, submission of scheduled reports and filing of documents
- Carryout due diligence on all rehabilitation requests and multitask jobs as well as timely assessment and processing of various rehabilitation requests including commutations, delivery of medical aid, treatment and return to work
- Ensure that beneficiaries receive payments and medical aid items on time
- Counselling of beneficiaries and establishing their rehabilitation needs
- Data cleaning of beneficiaries files and cases in the Pension Administration System (PAS).
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
MBA - Business Administration
Mulungushi University
Kabwe11.2022
Bachelor of Commerce Degree -
Mulungushi University
ABE (Association of Business Executives) Advanced Diploma in Business Management -
Zambia Information and Communication Technology College
ABMA (Association of Business Managers and Administrators) Diploma in Human Resources and Business Management -
Zambia Information And Communication Technology College
Grade Twelve (12) Certificate -
Kantanshi High School
Grade Nine (9) Certificate -
Kantanshi High School
Skills
- Excellent interpersonal and personal organisation skills and able to conduct work in a highly professional manner
- Well-honed analytical and problem resolution skills
- Values time with strong time management skills, punctual at work and consistently meets deadlines
- Demonstrated excellent verbal and written communication skills and maintains a professional demeanor
- Excellent multitasking skills with an exceptional ability to prioritize tasks
- Administrative, organisational and planning skills
- Verifiable track record of creating and implementing filing and record keeping systems, to ensure constant and consistent data integrity and safety
- Flexibility, adaptable, willing to change, learn and grow and highly organized; consistently strives to improve workflow efficiency
- Motivated attitude with a good and sober judgement decision making ability
- Excellent proofing skills with strong attention to detail
- Excellent communicator via telephone and face-to-face
- Content creation and social management skills
- Compliance Monitoring
- Regulations enforcement
- Training and education
- Project Management
- Data Collection
- Report Writing
- Data Analysis
NRC No.
278803/66/1
Certification
- Program Management, Monitoring and Evaluation
Awards
- Awarded most Hard-Working Employee at Workers' Compensation Fund Control Board for the year 2017
- Awarded Certificate for participating in the WCFCB In-House Training in cheque administration, Branch accounting processes, succession planning, service charter and Human Resources Manual
- Awarded Certificate for participating in the WCFCB In-House Training in supervisory and leadership skills, fleet management, bank reconciliation and roles and responsibilities of the Integrity committee.
- Awarded by Ottobock South Africa continuing professional development programme certificate for participating in empowering disabled individuals in manual wheelchairs, repairs and service training.
- Awarded Certificate of Associateship by the Association of Business Executives (ABE)
- Awarded certificate of pastoral leadership by "AFMIN - Africa Ministries Network".
References
- Mr Rodgers Chishimba, Case Management Specialist, Keeping Girls in School Initiative, Lusaka, +260955-750960, rodgers.ch@gmail.com
- Mr Manard Simumba, Manager- Strategy and Business Development, Workers' Compensation Fund Control Board, P.O Box 71534, Ndola, +260953-557137 or +260966-846548, msimumba@workers.com.zm
- Mr Chansa Kapema, Manager Rehabilitation, Occupational and Health, Workers' Compensation Fund Control Board, P.O Box 71534, Ndola, +260955-793488, ckapema@workers.com.zm
Timeline
Inspector - Compliance and Benefits
Workers' Compensation Fund Control Board
06.2021 - Current
Benefits Officer
Workers' Compensation Fund Control Board
06.2019 - 01.2021
Rehabilitation Clerk
Workers' Compensation Fund Control Board
11.2011 - 06.2019
MBA - Business Administration
Mulungushi University
Bachelor of Commerce Degree -
Mulungushi University
ABE (Association of Business Executives) Advanced Diploma in Business Management -
Zambia Information and Communication Technology College
ABMA (Association of Business Managers and Administrators) Diploma in Human Resources and Business Management -
Zambia Information And Communication Technology College
Grade Twelve (12) Certificate -
Kantanshi High School
Grade Nine (9) Certificate -
Kantanshi High School