Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Intern
Chalton Bathembere Mkhwebu

Chalton Bathembere Mkhwebu

Head Server
Victoria Falls,Matebeland north

Summary

Adaptive, fast-learning, and enthusiastic hospitality professional with experience in hotel operations, food and beverage outlets, luxury cruise lines, resorts, and hotels. Committed to exceeding expectations to provide guests with a comfortable and memorable dining experience. Enthusiastic about touring, traveling, staying informed on current affairs, and building connections. Eager to pursue new opportunities within your organization.

Overview

6
6
years of professional experience
2
2
Language

Work History

Senior Food and Beverage and Private Events Server

Waldorf Astoria Platte Island
Platte island , Seychelles
12.2024 - Current
  • Promoted positive team dynamics by fostering open communication among staff members across all departments.
  • Facilitated seamless communication between front-of-house and back-of-house teams during high-volume service periods.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff members.
  • Addressed customer concerns professionally and promptly, resulting in increased satisfaction ratings.
  • Assisted in menu development, incorporating seasonal ingredients for an innovative dining experience.
  • Worked closely with bartenders to develop signature cocktails that complemented the food menu offerings.
  • Maintained knowledge of current industry trends through ongoing professional development opportunities such as attending conferences or participating in online forums.
  • Trained new employees on restaurant policies and procedures, ensuring consistent service quality.
  • Assisted management in planning special events and promotions to attract new clientele.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Checked guests' identification before serving alcoholic beverages.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Head food and beverage server

The Victoria Falls Hotel 5 Star Luxury Hotel
Victoria falls , Zimbabwe
02.2021 - 12.2024
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Greeted guests warmly to foster welcoming environment.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Remained focused, calm and professional during peak rush hours.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Adhered to health and safety standards while handling food and beverages.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
  • Served food and beverages promptly with focused attention to customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff members.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Enhanced customer satisfaction by providing exceptional food and beverage service.
  • Maintained knowledge of current industry trends through ongoing professional development opportunities such as attending conferences or participating in online forums.
  • Assisted in menu development, incorporating seasonal ingredients for an innovative dining experience.
  • Facilitated seamless communication between front-of-house and back-of-house teams during high-volume service periods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Addressed and handled customer complaints in polite and professional manner.

Senior Food and Beverage Server

The Victoria Falls Rainbow Hotel
Victoria falls, Zimbabwe
02.2019 - 01.2021
  • Company Overview: The Victoria Falls Rainbow Hotel a three-star property in Victoria Falls, Zimbabwe
  • Greeted guests and present them with a menu
  • Informed guests about the special items for the day and menu changes
  • Took guest orders
  • Communicated guests orders effectively to the kitchen and bar staff
  • Implemented and maintained the company's standards and budgets
  • Followed health code standards with regards to handling of food
  • The Victoria Falls Rainbow Hotel a three-star property in Victoria Falls, Zimbabwe
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Greeted guests warmly to foster welcoming environment.
  • Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Remained focused, calm and professional during peak rush hours.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Adhered to health and safety standards while handling food and beverages.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Addressed and handled customer complaints in polite and professional manner.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Memorized dynamic menu options to accurately relay offerings to guests.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
  • Contributed to team success by cross-training in multiple roles, ensuring seamless coverage during busy periods or staff absences.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Supported cost control measures by accurately tracking inventory levels and minimizing waste through proper portioning practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Implemented upselling techniques for add-ons and specialty items to drive additional revenue.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked closely with bartenders to develop signature cocktails that complemented the food menu offerings.
  • Increased table turnover rate by efficiently managing reservations and accommodating walk-in guests during peak hours.
  • Trained new employees on restaurant policies and procedures, ensuring consistent service quality.
  • Maintained a clean and organized dining area, promoting a comfortable atmosphere for patrons.
  • Implemented cost-saving measures by analyzing sales data to minimize waste without compromising quality or service standards.
  • Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
  • Assisted management in planning special events and promotions to attract new clientele.
  • Collaborated with kitchen staff to ensure timely delivery of meals, enhancing guest experience.

Education

GCE Advanced Level - 12 Points

GCE Ordinary Level - 5 Subject Passes

Certificate in Soft Skills for Tourism Business Course - undefined

Antigi E-Learning Platform

Certificate in Hospitality Management - undefined

Oxford Home Learning

Diploma in Professional Barista Coffee presentation and servicing skills - undefined

Allison Online Learning Platform

Certificate - Methods of Wine Making

Hilton University
Online
03.2025

Certificate - Food And Beverage Service Fundamentals

Hilton University
Online
02.2025

Skills

Tableside Service

Personal Information

Nationality: Zimbabwean

Timeline

Senior Food and Beverage and Private Events Server

Waldorf Astoria Platte Island
12.2024 - Current

Head food and beverage server

The Victoria Falls Hotel 5 Star Luxury Hotel
02.2021 - 12.2024

Senior Food and Beverage Server

The Victoria Falls Rainbow Hotel
02.2019 - 01.2021

GCE Advanced Level - 12 Points

GCE Ordinary Level - 5 Subject Passes

Certificate in Soft Skills for Tourism Business Course - undefined

Antigi E-Learning Platform

Certificate in Hospitality Management - undefined

Oxford Home Learning

Diploma in Professional Barista Coffee presentation and servicing skills - undefined

Allison Online Learning Platform

Certificate - Methods of Wine Making

Hilton University

Certificate - Food And Beverage Service Fundamentals

Hilton University

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Chalton Bathembere MkhwebuHead Server