CHALWA SAKALA

• Responding to investor queries.
• Running through would be investors on procedures and requirements for obtaining investor licenses.
• Marketing of investment opportunities, Organizing investments trade exhibitions,
• Preparing weekly investments reports, Distributing investment promotional materials.

• Assessing the risk limit and exposure before processing loan.
• Preparing of daily, weekly and month end reports.
• Appraising, assessing and advising client’s affordability.
• Quality control and approving client’s loans when required,
• Updating data on PASTEL

• Achievement of branch business goals.
• Approval of loans within authority and recommend loans to HO or Region for amount above BM’s authority.
• Supervision of branch Loan officers and staff, Inculcate high level of efficiency,
• Contribute to the buildup of overall market intelligence.
• Co-custodian of all branch assets, Branch staff performance appraisal

• Manage relationships under assets and liabilities.
• Manage and maintain client relations to maximize revenue generated from portfolio(cross selling).
• Manage relationships with corporate clients, Regularly review customer’s account performance.
• Attain targeted sales goals, and ensure customer satisfaction through the effective management of resources.
• Review accounts and memorandum of understanding’s for all customers with a view to enhancing business volumes and earnings.
• Ensure the portfolio at risk(PAR) is within acceptable levels not exceeding 10%.
• Understand customer needs and provide them with products and services to achieve business objectives.
• Develop executive contact plans and arrange meetings with senior management, Ensure high customer retention.
• Monitor/track performance and maturity of facilities in portfolio.
• Acting in accordance with the relevant regulatory requirements and standards, Maintain a high standard of customer service to all clients, Conduct ten (10) customer calls per week and submit daily call reports.
• Prepare and agree with Head Relationship Manager daily, weekly and monthly account plans to maximize returns in line with business strategy, Mobilization of fixed deposits, Opening of various savings accounts
• Prepare quarterly business development report for the board park.

• Increase product distribution, by identifying new markets and conducting mobile sales operations.
• Developing and enforcing a marketing strategy, Maintain relationships with clients by frequently interacting with them
• Identifying new corporate clients and signing them on.
• Approval of loans within my authority and recommend loans to Head Office above BM’s authority,
• Managing the daily operations of the branch, Team leadership, Supervision of all branch staff, Conduct quarterly appraisals of branch staff.
• Custodianship of all branch assets
• Preparation of quarterly business development report for the board park.

With over 10 years experience in the Micro-Finance space, i took the bold step of resigning from my Job and Set-up my own business. with my experience my team and i have been able to do the following.

• Developed key operational initiatives to drive and maintain substantial business growth.
• Reviewed reports from my subordinates to identify areas of opportunity aswel as measure and monitor our growth through various reports such as financial statement, daily sales and marketing reports
• Developed and executed comprehensive business strategy, aligning organizational goals with market opportunities and competitive landscape.
• Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
• Developed comprehensive business plan with market analysis, financial projections and strategic goals.
• Secured funding to support launch and growth, demonstrating persuasive communication and business acumen.