Chama Chikonde
Summary
Talented advertising professional skilled in building campaign engagement. Demonstrates strengths in networking and relationship-building to grow productive partnerships. Collaborative team player committed to achieving business targets.
Overview
11
11
years of professional experience
Work History
Acting Marketing Manager
BOLABET
10.2024 - 04.2025
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Brands and Campaign Assistant Manager
BOLABET
04.2023 - 09.2024
- Plan, strategize and execute marketing campaigns for the firm
- Produce analytics reports to evaluate campaign performance and customer engagement.
- Built partnerships with influencers to expand brand awareness.
- Work with marketing department to create targeted advertising strategies for key customer demographics.
- Coach and mentor direct sales agents to maintain leading company reputation.
- Monitor team budgets and forecasts to deliver against targets.
- Compile content for various communication channels
- Build positive, productive relationships with media outlets to maximise brand exposure.
- Awarded with an outstanding performance certificate in marketing for the year 2023.
Administrative assistant
TOP ACCESS SUPPLY AND CONSTRUCTION LIMITED
10.2020 - 09.2022
- Maintained office files in both electronic and hard copies.
- Displayed strong customer service skills with professional telephone manner to resolve customer enquiries.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Drafted meeting agendas and followed up on team action items.
- Managed clerical needs of employees, including administrative support, file management and stationery supplies.
- Increased customer satisfaction by greeting visitors promptly and professionally.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
Direct Sales Agent
GOLDLINK EVENTS
03.2020 - 09.2020
- Continued lasting relationships with customers, increasing retention
- Liaised with marketing and development teams to better anticipate customer needs and optimise service delivery.
- Optimised closing opportunities, boosting sales revenue growth
Direct Sales Agent/Promoter
LOS PEPES IBIZA
01.2019 - 12.2019
- Maximised brand awareness through targeted marketing strategies.
- Provided clear, accurate pricing information to customers regarding specific products.
- Established new customer accounts through dedicated cold calling and exceptional service.
- Exceeded retention and upsell targets through concerted customer engagement.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Increased revenue through upselling and consistent contract renewals.
Radio Reporter/new Presenter.
Unza Radio
12.2013 - 01.2015
- Maintained immaculately clean and tidy working areas in line with food hygiene legislation.
- Met high standards of food hygiene and safety.
- Regularly rotated stock and helped to organise incoming deliveries of fresh produce, promoting best inventory management practices.
- Consistently ensured excellent food quality standards for outstanding customer satisfaction.
- Followed precise recipe cards and food preparation procedures.
- Conducted thorough research on presentation topics, ensuring accuracy and relevance of information shared with audiences.
- Developed and delivered informative and engaging presentations on various topics, leading to increased knowledge retention among attendees.
- Established a strong personal brand as a presenter by consistently delivering engaging, informative, and thought-provoking content to diverse audiences.
- Employed strong public speaking skills to effectively communicate complex ideas and concepts, making them accessible for diverse audiences.
Education
Advanced Diploma - Marketing
ZAMBIA INSTITUTE OF MARKETING
LUSAKA06-2026
No Degree - MEDIA AND COMMUNICATION STUDIES
University of Zambia
Lusaka08-2014
Skills
- Orienting and training
- Inspiring leadership
- Target motivated
- Outstanding customer service
- Brand promotion
- Marketing campaigns
- Marketing campaign development
- Campaign management
LANGUAGES
English
Proficient (C2)
References
Charles Chiwana,
Brands and Campaign Expert
+260 974428977
Chadwick Peterson
Chief Markeing Officer
Bola Group
+27834122260
Brian Bwiinga
Managing Director
Top Access Logistic
260 978123342
Affiliations
- Associate member,Zambia Institute of Marketing
Additional Information
I am a licensed class B drive with over 4 years of driving experience
I am fluent in English and Chinyanja (Zambian Local Language)
Timeline
Acting Marketing Manager
BOLABET
10.2024 - 04.2025
Brands and Campaign Assistant Manager
BOLABET
04.2023 - 09.2024
Administrative assistant
TOP ACCESS SUPPLY AND CONSTRUCTION LIMITED
10.2020 - 09.2022
Direct Sales Agent
GOLDLINK EVENTS
03.2020 - 09.2020
Direct Sales Agent/Promoter
LOS PEPES IBIZA
01.2019 - 12.2019
Radio Reporter/new Presenter.
Unza Radio
12.2013 - 01.2015
Advanced Diploma - Marketing
ZAMBIA INSTITUTE OF MARKETING
No Degree - MEDIA AND COMMUNICATION STUDIES
University of Zambia
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