Chama Kazadi
Lusaka
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
Work History
IT Assistant
Mum's Care Hospital
09.2023 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed and configured software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
Customer care excutive
ISON xperiences Zambia
12.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
Mobile Money Attendant
MTN MoMo
12.2018 - 12.2020
- I was responsible for the withdrawals and deposits
- Creation of Mobile money accounts and sim registration.
Bar Attender
Quenchers club Kitwe
07.2017 - 01.2018
Education
High school certificate -
Kitwe Boys Secondary School
Junior Secondary Certificate - undefined
Grand Dreams Pvt School
Information and Technology -
Evelyn Hone College
Lusaka, LusakaSkills
- Computer programming
- Microsoft word
- Microsoft excel
- Web Development
- Command line (CMD)
- Networking basics
- Web developer
- Computer systems
- Software installation
- Data management
- Database administration
- Mobile device management
- Application support
- HelpDesk support
- Programming languages
- Disaster recovery
- Operating systems ( windows, Linux)
Resume Objective
Seeking a position in life to utilize my skills and abilities and achieve professional growth while being resourceful, innovative and flexible. To add valuable assets to your esteemed organization as an active member.
Personal Information
- Place of Birth: Kitwe
- Date of Birth: 07/14/1997
- Nationality: Zambian
- Marital Status: Single
Hobbies and Interests
- Reading novels
- Digital Art
- Football
- Web designing
- Blogging
- Gaming
Languages
Bemba
Native language
English
Advanced
C1
Nyanja
Intermediate
B1
Timeline
IT Assistant
Mum's Care Hospital
09.2023 - Current
Customer care excutive
ISON xperiences Zambia
12.2022 - 08.2023
Mobile Money Attendant
MTN MoMo
12.2018 - 12.2020
Bar Attender
Quenchers club Kitwe
07.2017 - 01.2018
Junior Secondary Certificate - undefined
Grand Dreams Pvt School
High school certificate -
Kitwe Boys Secondary School
Information and Technology -
Evelyn Hone College
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