Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Mission
Timeline
Generic
Chanda Chansa

Chanda Chansa

Kitwe,Zambia

Summary

Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work history

Sale Assistant

DS Solar
Kitwe, Zambia
11.2023 - 04.2025
  • Managed till operations smoothly, reducing waiting time for customers.
  • Demonstrated products effectively leading to increased sales conversions.
  • Utilised excellent communication skills to provide detailed product information.
  • Built strong relationships with regular customers for repeat business.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Assisted customers with product selection for optimal satisfaction.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Trained new staff members, fostering a supportive working environment.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Improved customer service by efficiently handling queries and complaints.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Collaborated with sales managers to meet target quotas.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Totalled bills using maths skills and maintained accurate till count.
  • Prepared invoices for customers with large orders or special sales types.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Explained establishment policies to customers and offered advice on selections.

Receptionist

Mokorro Hotel and Grill.
Chingola, Zambia
07.2013 - 08.2021
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Maintained an organised reception area for a professional business environment.
  • Upheld confidentiality with sensitive information handling procedures.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Took and communicated messages to minimise interruptions to staff workflows.
  • Reduced waiting times through effective time and resource management.
  • Admitted guests into buildings to control site access.
  • Assisted with set up of ID card and access permissions following site security practices.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Offered knowledgeable, friendly support to in-office guests.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Oversaw office supply orders and replenished stock for staff use.
  • Tracked daily activities and important metrics with spreadsheets.
  • Assisted visitors with completing and submitting [Type] paperwork.
  • Coordinated travel flights, accommodation and itineraries for office staff.

Cashier

Shoprite.
Kitwe, Zambia
01.2009 - 12.2010
  • Resolved customer complaints professionally leading to higher retention rates.
  • Communicated product information to customers, driving informed purchases.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Demonstrated patience while dealing with difficult customers, maintaining professionalism.
  • Checked notes carefully to spot counterfeit currency.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Displayed and restocked merchandise by following brand guidelines.
  • Assisted customers to locate obscure items on shop floor.
  • Counted change correctly and issued customer receipts.
  • Accepted customer payments for tickets and issued papers for admission to events.
  • Assessed notes and vouchers to determine validity and decrease fraudulent activities.
  • Redeemed stamps and vouchers against transactions.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Trained and mentored new cashiers and clerks in correct processes.
  • Recommended products and services to customers based on requirements.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Resolved customer complaints and answered queries about store products.
  • Helped meet business needs by working extra shifts.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Completed opening and closing procedures each day.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Processed payments swiftly for improved customer experience.
  • Maintained clean and organised workspace to ensure efficient service.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Kept up-to-date with store promotions to provide accurate information to customers.

Education

Diploma of Higher Education - Sales and Marketing

Niec School of Business Studies
Ndola, Zambia
01.2008 - 12.2010

Skills

  • Technical product understanding
  • Cash handling
  • Sales reporting
  • Customer Service
  • Confident communicator
  • Sales techniques
  • Computer literate
  • Public speaking

Languages

English
Fluent

Affiliations

  • Cooking
  • Baking
  • Reading
  • Researching
  • Listening to Music
  • Sicializing

Mission

§ To become a competent professional with local and internationally acclaimed skills and  experience to work competitively in a professional and challenging environment.

§ To contribute positively to the growth and development of any organization I work in or with. I have a desire to acquire and share knowledge with others.

Timeline

Sale Assistant

DS Solar
11.2023 - 04.2025

Receptionist

Mokorro Hotel and Grill.
07.2013 - 08.2021

Cashier

Shoprite.
01.2009 - 12.2010

Diploma of Higher Education - Sales and Marketing

Niec School of Business Studies
01.2008 - 12.2010

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Chanda Chansa