ICT Specialist with education, internship and work experience in Systems Development and Support. Highly poised and dedicated with talent in design principles, database administration and programming languages. Expertise in data analysis and revising systems and websites to improve function.
Overview
3
3
years of professional experience
Work History
Systems Developer - Web Applications
Zambia State Insurance Company (ZSIC) Life
Lusaka
03.2021 - Current
Writing user manuals and other documentation for roll-out in customer training sessions.
Resolving customer issues by establishing workarounds and solutions to debug and create defect fixes.
Collaborating with support team to assist clients with emergent technical issues and developing effective solutions.
Coordinating system installations, testing and code corrections.
Analyzing user needs and software requirements to determine design feasibility.
Analyzing code and correcting errors to optimize output.
Integrating object-oriented design and development techniques into projects to support usability goals.
Improving and correcting existing software and system applications.
Creating Data Analysis Reports using Microsoft Power BI
Delivered technical infrastructure assistance, interfacing with hardware and software manufacturer support staff to maintain operations.
Identified system and network problems by implementing troubleshooting techniques.
Analyzed user needs and software requirements to determine design feasibility.
Implemented best practices when writing code that adhered to industry standards.
Designed, developed, tested, documented, and maintained new applications and software components.
Senior Software Developer
Zamtouch
Lusaka
01.2022 - Current
Designing and Developing websites, systems, mobile applications and portals for multiple clients.
Contributing back-end development experience and collaborating on multiple APIs crucial to functionality.
Creating dynamic web apps using PHP, Javascript and MySQL to suit individual client needs.
Collaborating with UI and UX personnel to develop friendly and usable websites and web-based software.
Handling special web projects designated by senior developer.
IT Intern
Kitwe City Council
Kitwe
02.2021 - 03.2021
Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
Supported IT teams in maintaining company hardware and software systems.
Provided excellent customer service by responding to phone, email and online requests, questions and complaints.
Assisted supervisors with troubleshooting and technical support tasks.
Education
BBA - Computer Management And Information Systems
Rusangu University
Monze, Zambia
09.2021
Certificate - Cyber Security Essentials
Cisco
03.2021
Certificate - Introduction To Cyber Security
Cisco
01.2021
Certificate - Computer Repairs
Evelyn Hone College
Lusaka Zambia
04.2016
Certificate - Introduction To Computer Applications
St Pauls College
Mazabuka, Zambia
03.2016
Some College (No Degree) - Web And Mobile App Development