Chanda Mutale
Lusaka,Zambia
Summary
HR Professional supporting 350+ employees across Engineering & Construction, with additional experience in FinTech, Marketing, and Logistics. Experienced in payroll management, statutory compliance (PAYE, NHIMA, NAPSA), recruitment, onboarding, HRIS, HR reporting, employee engagement, and disciplinary processes. Highly organized, detail-oriented, and adaptable, delivering seamless, compliant, and people-focused HR operations that drive engagement, efficiency, and business success across diverse industries.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Human Resource Officer
AVIC International Corporation Holding
09.2025 - Current
- Administer monthly payroll preparation, ensuring accurate salaries, allowances, overtime, and statutory deductions (PAYE, NAPSA, NHIMA), and prompt resolution of payroll-related queries in compliance with statutory and labour requirements.
- Manage employee relations and disciplinary processes, including issuance of show-cause letters, coordination of disciplinary hearings, minute-taking, and maintaining accurate documentation in line with company policy and labour law.
- Coordinate employee exit management, handling resignations, terminations, clearance procedures, exit interviews, and processing of final dues to ensure smooth and compliant employee offboarding.
- Process employee promotions and transfers, including preparation of HR documentation, updating contracts, and maintaining accurate employee records on the HRIS to support internal mobility and organisational changes.
- Support recruitment and onboarding, including job postings, CV screening, interview coordination, preparation of appointment letters, and employee induction.
- Prepare monthly and quarterly HR and payroll reports, including headcount, payroll summaries, employee movements, and attendance reports to support management decision-making.
Human Resource Officer
Probase Group Limited (Unka Go Zambia, Blackton Creative Agency)
Lusaka, Zambia
06.2022 - 08.2025
- Coordinated HR and administrative operations for 100+ employees across FinTech, Logistics, and Marketing subsidiaries, standardizing processes and ensuring smooth daily operations.
- Coordinated recruitment and onboarding, including job postings, candidate shortlisting, interviews, and induction programs.
- Drafted HR documents (contracts, letters, job descriptions) and maintained accurate employee records in compliance with SOPs.
- Payroll preparation, attendance and leave tracking, and submission of statutory contributions (PAYE, NHIMA, NAPSA).
- Managed performance evaluations, disciplinary cases, employee grievances, and engagement initiatives, ensuring proper documentation and follow-up.
- Coordinated training programs, benefits administration (medical and funeral insurance), and HR reporting to support workforce compliance and development.
Junior HR
PROBASE GROUP (Unka Go Zambia, Blackton Creative Agency)
Lusaka, Zambia
03.2022 - 06.2022
- Provided administrative support to the HR team in day-to-day operations.
- Assisted in posting job adverts, screening applications, and arranging interviews.
- Participated in planning and supporting employee engagement activities.
- Assisted in payroll preparation by collecting attendance, leave, and overtime data.
- Assisted in handling employee queries and correspondence.
- Assisted Prepare Employee engagement surveys, presentations and reports.
Education
Bachelor of Public Administration - Project Management
University of Zambia
Lusaka 01.2021 - 01.2024
General Education Certificate - undefined
Fatima Girls Secondary School
01.2014 - 01.2018
Skills
- CORE COMPETENCIES
HR & Talent Management
- Recruitment & Selection
- Employee Onboarding & Induction
- Job Description Development
- Performance Appraisals & Support Payroll & Compliance
- Payroll Administration
- Attendance & Leave Management
- Statutory Compliance (PAYE, NHIMA, NAPSA)
- HRIS Administration Employee Relations & Engagement
- Grievance Handling
- Disciplinary Process Support
- Training Coordination
- Employee Engagement Initiatives Systems & Technical Skills
- Probase HRIS
- Microsoft Office (Excel, Word, PowerPoint)
- HR Analytics & Reporting Professional & Soft Skills
- Problem Solving & Decision-Making
- Confidentiality & Ethical Conduct
- Strong Communication Skills
- Attention to Detail
- Adaptability & Teamwork
- Empathy & Professional Judgment
Accomplishments
- Spearheaded the development and launch of Probase’s first HRIS system in collaboration with software developers, reducing manual HR workload by 40%.
- Automated payroll disbursements for interns and general workers through direct bank transfers, eliminating petty cash risks and reducing payment errors by 30%
- Introduced funeral insurance coverage for all staff after identifying challenges employees faced during funerals, providing essential support and enhancing employee welfare.
- Promoted from JR HR to HR Assistant in 3 months due to dedication, Initiative and hard work
- Boosted employee performance by 15% through structured KPIs, appraisals, and development planning.
Certification
- Zambia Institute of Human Resource Management (ZIHRM) -2025
- Human Resource Management Certificate - IIENSTITU 2022
- Leadership and Management Certificate - IIENSTITU 2024
- Psychosocial and counselling certificate - The University of Zambia 2024
REFERENCES
- Likando, Muyangana, Former Senior Human Resource Manager, +260978824891, Probase Limited
- Mwamba, Kangwa, Cybersecurity and Networking Manager, +260972562231, Probase Limited
- Clivet, Lungu, Senior Software Developer, +260974323234, Probase Limited
Timeline
Human Resource Officer
AVIC International Corporation Holding
09.2025 - Current
Human Resource Officer
Probase Group Limited (Unka Go Zambia, Blackton Creative Agency)
06.2022 - 08.2025
Junior HR
PROBASE GROUP (Unka Go Zambia, Blackton Creative Agency)
03.2022 - 06.2022
Bachelor of Public Administration - Project Management
University of Zambia
01.2021 - 01.2024
General Education Certificate - undefined
Fatima Girls Secondary School
01.2014 - 01.2018