Chansa Katai
Lusaka
Summary
PERSONAL PROFILE
I am a hardworking, self-reliant individual who is efficient in carrying out any assigned tasks in pressured environments and is also competent in providing good service to clients. I am very well presented, diligent and a determined individual. I am self-motivated with a very high level of commitment in any task undertaken .
Personal Objective, I aspire to be a renowned corporate leader and utilize my diverse competencies, in order that I may offer valuable contributions to whatever environment I am in. I believe hard work is essential in achieving well planned goals both for individuals and for a corporation.
Tenacious Key Account Manager skilled in driving and generating business to achieve growth targets. Manages sales pipelines to deliver commercial performance. Communicates and negotiates confidently to build productive, profitable client relationships.
Confident student with innate sales and service abilities seeks role in key account management. Attentive, focused and knowledgeable for responsive client support. Confident communicator building constructive relationships to engage and retain new business.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Key Account Specialist - Wholesale ISP
Bayobab Zambia
07.2024 - Current
- Increased sales revenue through strategic planning and implementation of effective marketing campaigns targeted towards key accounts.
- Identified new business opportunities within existing accounts to expand market share and drive growth.
- Managed a portfolio of top-tier clients while maintaining a high level of service, resulting in increased client satisfaction and repeat business.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Negotiated prices, terms of sales and service agreements.
Key Account Manager/ Reseller
Liquid Intelligent Technologies
11.2020 - 02.2024
- Manage direct sales, cold calling, customer service -to promote new business for Enterprise clients
- Managed Existing Customer base to create loyalty for the Brand
- Work in coordination with accounts staff to payments, and to ensure timely payments of accounts
- Generate business from established Organizations
- Provide weekly sales report to the Line Manager on current status of leads
- Building and maintaining rapport with key customers
- Identifying new customer opportunities
- Actively seek new clients through outlined sales strategy
- Actively involved in developing relationships with Key Customers growth and retention
- Identify existing accounts where additional products and services can be sold
- Identify and manage new strategic resellers to help build customer base for the Enterprise Space
- Cultivate new Sales in new regions
- Identified expansion opportunities, developing existing product ranges and increasing stockists to drive sales.
- Identified new prospects and executed cold calls to grow and develop pipeline.
- Provided first-class client services, from onboarding to daily account management.
- Supported proposal development and implemented contractual agreements.
- Drove business growth within specified sales territories through strategic and tactical solution implementation.
- Communicated new products and services to drive customer interest and boost sales.
Enterprise Sales Account Manager
Inq. Digital Zambia Limited
06.2016 - 10.2020
- Achieve increased sales growth with monthly target for Enterprise base
- Manage and oversee Enterprise with utmost customer relationship management to retain and increase revenue base
- Interface with Technical team to ensure products/solutions meet customer service level delivery
- Lead solution development efforts as part of Research and Development committee that best address customer needs, while coordinating the involvement of all necessary company personnel
- Achieve increased sales growth for Enterprise connectivity solutions across industry-wide sectors; including MPLS and Internet solutions
- Manage and oversee Enterprise Accounts with utmost customer relationship management to retain and increase revenue base
- Interface with Technical team to ensure products/solutions meet customer service level delivery
- Cultivating new business in new regions
- Directly participates in the review and negotiation of significant contracts
- Has an in-depth, comprehensive understanding of other market share in each assigned account, the top competitor's market share in those accounts and can identify the type of business each competitor is supporting and why
- Performs sales leads activity in addition to contributing to initial pricing of Vodafone Global Enterprise (VGE) customers
- Focus on VGE clientele for Growth and retention
- Consolidate weekly pipeline for VGE in line with Targets SET by group SPOC - Single Point of Contact for VGE
- Help with Sales reports to the Sales Director
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
- Adapted sales style in response to client and customer requirements.
- Updated sales databases with current, accurate client information.
- Grew sales region through targeted lead research and conversion.
- Reported new business developments to Area Manager for progress monitoring.
- Identified and secured new sales opportunities to consistently achieve performance targets.
- Managed customer expectations throughout sales processes for exceptional satisfaction ratings.
- Engaged potential clients in project discussions to increase new business.
SME Account Manager
Africonnect Zambia Limited (Vodacom Zambia)
05.2012 - 06.2017
- Manage direct sales, cold calling, customer service - shop, brand awareness to promote new business for SME and Corporate clients
- Work in coordination with accounts staff to track orders and payments, and to ensure timely payments of accounts
- Generate business from established Provide weekly sales report to the Line Manager on current status of leads
- Building and maintaining rapport with key customers
- Identifying new customer opportunities
- Actively seek new clients through outlined sales strategy
- Actively involved in developing relationships with key users
- Identify existing accounts where additional products and services can be sold
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Best Sales Person
AfriConnect Zambia (Vodacom Zambia)
01.2016 - 01.2017
- Financial year
- Contributed 80% to the Vodacom Global Enterprise Accounts on the Zambian OPCO
Consumer Sales Executive
Africonnect Zambia Limited (Vodacom Zambia)
10.2011 - 04.2012
- Initially started as a Pay - AS - You go foot Solider with prospecting and sales role, including;
- Increased sales volume by adding more than 500 accounts in the Consumer territory
- Organised joint sales calls with current customers and outside vendors
- Consistently exceeded monthly sales quotas by more than 100% by pursuing leads and expanding the prospect list
- Created proposals for new and repeat customer business transactions
- Obtained and evaluated credit information about prospective customers
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Conducted market research to understand customer base and enhance products.
- Devised creative strategies for highlighting goods and promoting specific attributes.
Education
Bachelor of Arts in Marketing - Marketing
University Of Lusaka (UNILUS
GCSEs -
Matero Boys Secondary School
Professional Diploma in Marketing - Marketing
Zambia Institute of Marketing
2011
Skills
- KEY STRENGTHS - Personality
- Excellent written and oral interpersonal communication skills
- Eager and very quick to learn
- Effective and Efficient Team player
- Focused, visionary and Results oriented
- Well acquainted with telecommunications market
- Easily adapt to work in any environment
- Highly Motivated
- Enterprising Individual
- Strong commercial awareness,
- Customer relationship management
- Sales and business development
- Ability to work under pressure in a fast-paced environment
- Sound knowledge of administrative procedures
- Computer literate with key abilities in Excel, Word and Internet programs
- Able to beat deadlines and work well under pressure
- Microsoft Office Packages - with key strength in Excel, Word, PowerPoint, Access etc
- Relationship management
- Account management
- Idea generation
- Customer service
Accomplishments
Best Sales Person - Vodacom 2016
Languages
English
Fluent
Timeline
Key Account Specialist - Wholesale ISP
Bayobab Zambia
07.2024 - Current
Key Account Manager/ Reseller
Liquid Intelligent Technologies
11.2020 - 02.2024
Enterprise Sales Account Manager
Inq. Digital Zambia Limited
06.2016 - 10.2020
Best Sales Person
AfriConnect Zambia (Vodacom Zambia)
01.2016 - 01.2017
SME Account Manager
Africonnect Zambia Limited (Vodacom Zambia)
05.2012 - 06.2017
Consumer Sales Executive
Africonnect Zambia Limited (Vodacom Zambia)
10.2011 - 04.2012
Bachelor of Arts in Marketing - Marketing
University Of Lusaka (UNILUS
GCSEs -
Matero Boys Secondary School
Professional Diploma in Marketing - Marketing
Zambia Institute of Marketing
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