Chantel Jones
Lusaka
Summary
A Young driven Zambian looking to seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Hot Box
General Manager
03.2017 - 02.2019
- Maintained a clean work area through regular sweeping, mopping, and trash removal tasks, promoting an inviting atmosphere for shoppers.
- Aided in the implementation of loss prevention strategies by conducting regular inspections of backroom areas and maintaining vigilance on the sales floor.
- Boosted customer loyalty with friendly assistance and helpful responses to inquiries regarding products or services.
- Increased store efficiency through effective communication with team members, ensuring smooth daily operations.
- Participated in ongoing training and development opportunities, staying informed on best practices for customer service and store operations.
Kold Truck Transport Limited
Office Assistant
11.2015 - 02.2016
- Contributed to a positive reputation through excellent communication skills when interacting with clients and colleagues alike.
- Enhanced safety of truck transports by conducting thorough inspections and preventive maintenance tasks.
- Improved customer satisfaction by providing prompt and effective solutions to mechanical issues in trucks.
- Increased efficiency in truck diagnostics by implementing advanced diagnostic tools and techniques.
Chrismar Hotel
General Manager
03.2018 - 05.2019
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Managed daily operations for better customer service and increased revenue.
- Trained staff on best practices, enhancing overall hotel performance and guest experience.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Increased repeat business through excellent customer service and targeted marketing efforts.
Orak IT Management Services
Sales & Marketing
06.2019 - 08.2021
- Enhanced communication within the team by conducting regular meetings and fostering a collaborative work environment.
- Increased client satisfaction rates through prompt resolution of issues and concerns, fostering long-term business relationships.
- Maintained high-quality service standards by closely monitoring employee performance and providing constructive feedback.
- Ensured timely completion of projects by effectively delegating tasks to appropriate team members.
ALMAFI
Sales & Marketing
08.2021 - 04.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Great North Road Academy
Lusaka, Zambia 11.2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Skills
- Flexible and Adaptable
Accomplishments
Certificate in Business Administration
Languages
Nyanja
Beginner (A1)
Bemba
Beginner (A1)
English
Beginner (A1)
Timeline
ALMAFI
Sales & Marketing
08.2021 - 04.2023
Orak IT Management Services
Sales & Marketing
06.2019 - 08.2021
Chrismar Hotel
General Manager
03.2018 - 05.2019
Hot Box
General Manager
03.2017 - 02.2019
Kold Truck Transport Limited
Office Assistant
11.2015 - 02.2016
High School Diploma -
Great North Road Academy
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