Charity Chishimba
Ndola
Summary
Accomplished Human Resources Manager at Bisonite Zambia Limited, adept in conflict resolution and Microsoft Office, enhanced employee retention and streamlined HR processes. Leveraged talent management and effective communication to align HR initiatives with business goals, significantly boosting organizational efficiency.
Overview
14
14
years of professional experience
Work History
Human Resources Manager
Bisonite Zambia Limited
03.2012 - 08.2016
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
- Championed employee wellness initiatives resulting in improved job satisfaction and reduced absenteeism.
- Established effective succession planning strategies to prepare future leaders in line with organizational objectives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated technical training and personal development classes for staff members.
Executive Assistant
Bisonite Zambia Limited
08.2009 - 03.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
Program Secretary
Children's Desk - Catholic Diocese Of Ndola
11.2002 - 04.2006
- Developed and maintained strong relationships with community partners, enhancing the program''s reputation and visibility in the local area.
- Simplified financial processes by tracking expenses, preparing budget reports, and assisting with funding requests.
- Conducted thorough research on industry trends and best practices to inform decision-making processes within the department.
- Increased stakeholder satisfaction by promptly addressing inquiries and providing accurate information about the program.
- Managed confidential information securely while maintaining strict adherence to privacy regulations and guidelines.
- Provided excellent customer service as the primary point of contact for external stakeholders seeking assistance or information about the program.
- Organized successful events and meetings for program participants, fostering a sense of community among stakeholders.
- Improved overall communication between departments by creating clear channels for information sharing across various platforms.
- Optimized workflow efficiency within the department by coordinating schedules and appointments for key personnel.
- Promoted a positive work environment by providing exceptional support in all aspects of office management, including scheduling, organization, and resource allocation.
- Supported grant writing efforts which led to increased funding opportunities for our programs.
- Maintained accurate records of program activities, facilitating smooth evaluations and audits.
- Implemented innovative filing systems for easier access to important documents, expediting daily tasks for team members.
- Assisted in onboarding new staff members through comprehensive training sessions, ensuring seamless integration into the team.
- Streamlined program administration by effectively managing documentation, schedules, and communications.
- Enhanced team productivity by providing efficient administrative support to the program manager and other staff members.
- Assisted with planning and coordinating day-to-day and special program activities.
- Created and updated records and files to maintain document compliance.
- Supported planning and coordination of Type program and associated activities.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared clearly written and formatted documents and reports.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Bachelor Of Science In Human Resource Management - Human Resources Management
University of Lusaka
Lusaka10.2027
Advanced Diploma - Human Resource Diploma
Copperbelt Institute of Management
Ndola12.2012
Advanced Diploma - Project Management
Copperbelt Institute of Management
Ndola12.2006
Certificate/Diploma - Secretarial Studies And Office Administration
Ndola Skills Training Institute
Ndola08.1995
Skills
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
- HR policies and procedures
- Compensation and benefits
- Recruitment and hiring
- Human Resources Operations
- Talent Acquisition
- Payroll Administration
- Onboarding and Orientation
- Employee Onboarding
- Staff Management
- Performance Appraisal
- Employee Retention
- Workforce Planning
- Recruitment and selection
- Recordkeeping
- Training development
- Payroll coordination
- Recruitment
- Talent management
- Employee Handbook Development
- New Employee Orientation
- Benefits Administration
- Succession Planning
- Career Development
- Internal Communications
- Job Analysis
- Exit Interviews
- Personnel Recruitment
- Performance Assessment
- Training programs
- Compensation Structuring
- Labor Relations
- Workforce improvements
- Labor negotiations
- Problem-Solving
- Conflict Resolution
- Company organization
- Onboarding, Training, and Development
- Hiring and Onboarding
- Relationship Building
- Human Resources Department Processes
- Exit Interviews and Processes
- Employee Engagement Strategies
- Payroll Management
- Employee Recognition Programs
- Performance Management Systems
- Employment Record Verification
- Payroll Processing
- Employee Development
- Policy Improvement Recommendations
- Improving Organizational Standards
- Confidential Document Control
- Administering Disciplinary Procedures
- Bargaining Agreements
Affiliations
Affiliate member of the Zambia Institute of Human Resource Management.
Timeline
Human Resources Manager
Bisonite Zambia Limited
03.2012 - 08.2016
Executive Assistant
Bisonite Zambia Limited
08.2009 - 03.2012
Program Secretary
Children's Desk - Catholic Diocese Of Ndola
11.2002 - 04.2006
Bachelor Of Science In Human Resource Management - Human Resources Management
University of Lusaka
Advanced Diploma - Human Resource Diploma
Copperbelt Institute of Management
Advanced Diploma - Project Management
Copperbelt Institute of Management
Certificate/Diploma - Secretarial Studies And Office Administration
Ndola Skills Training Institute
Similar Profiles
Idee MwilambweIdee Mwilambwe
Procurement Officer/Sales Coordinator at TOYOTA ZAMBIA LIMITED (CFAO Mobility Zambia)Procurement Officer/Sales Coordinator at TOYOTA ZAMBIA LIMITED (CFAO Mobility Zambia)
Paul ChiwilaPaul Chiwila
Mechanical Fitter at Lusanga Technical Services Limited,dth Zambia Limited & African Mechanical Superlift Limited UMechanical Fitter at Lusanga Technical Services Limited,dth Zambia Limited & African Mechanical Superlift Limited U
Felix MutitiFelix Mutiti
Onward Risk Manager (Corporate Recovery Manager) at First National Bank Zambia LimitedOnward Risk Manager (Corporate Recovery Manager) at First National Bank Zambia Limited