Charles Mulando
Lusaka,Zambia
Summary
Efficient Administrative Services Manager with experience in overseeing office operations, managing staff, and developing policies to improve organizational efficiency. Skilled in coordinating administrative procedures, streamlining workflow processes, and implementing cost-saving measures. Demonstrated ability to enhance communication between departments, resulting in optimized operational workflows. Committed to maintaining high standards of organization and operational excellence.
Overview
11
11
years of professional experience
Work History
Administrative Manager
Africa Supermarkets T/A Shoprite Munali
Lusaka, ZM
12.2021 - Current
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
Management Trainee - Sales and Strategies
Africa Supermarkets T/A Shoprite East Park
Lusaka, ZM
04.2019 - 11.2020
- Implemented marketing initiatives, such as email campaigns and social media content, to drive sales growth.
- Researched competitive intelligence and industry trends to inform strategic decisions.
- Created detailed reports on customer behavior, market insights, and sales forecasts.
Stock Counter
Africa Supermarkets T/A Shoprite Waterfalls
Lusaka, ZM
11.2018 - 10.2019
- Collaborated with other departments in order to resolve any issues related to inventory control.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Developed and maintained databases of competitor prices.
Merchandiser
Triple B Sales and Marketing
Lusaka, ZM
11.2013 - 12.2015
- Provided feedback from customers regarding product selection, display, and pricing.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
Education
Graduate Certificate - Business Management
Kopaline University
Copperbelt04-2021
Certificate - Human Resource Management
Kopaline University
Copperbelt02-2021
Skills
- Policy and procedure modification
- Documentation and control
- Business strategies
- Organization and multitasking
- Expense reporting
- Project planning
- Employee development
- Meeting coordination
- Workflow planning
- Staff management
- Payroll control
- Calendar management
- Hiring and training
- Employee onboarding
- Scheduling and calendar management
- Mail handling
- Microsoft Office Suite
- Administrative support
- Budgeting and expense monitoring
- Payroll and budgeting
- Training and coaching
- Scheduling
- Schedule management
- Budget administration
- Customer service management
- Verbal and written communication
- Expense reports
Languages
English
Intermediate
B1
En
Beginner
A1
Timeline
Administrative Manager
Africa Supermarkets T/A Shoprite Munali
12.2021 - Current
Management Trainee - Sales and Strategies
Africa Supermarkets T/A Shoprite East Park
04.2019 - 11.2020
Stock Counter
Africa Supermarkets T/A Shoprite Waterfalls
11.2018 - 10.2019
Merchandiser
Triple B Sales and Marketing
11.2013 - 12.2015
Graduate Certificate - Business Management
Kopaline University
Certificate - Human Resource Management
Kopaline University