Charmaine Pickard
Lusaka
Summary
Charmaine Pickard is a Reliable Operations Manager with over 10 years of experience in bookkeeping, payroll and business management. Motivational and inspiring team leader, offering excellent communication, interpersonal and decision making skills. Resourceful and methodical self-starter and encourages a work environment that values the people in it, with the belief that a team is the basis of any company and a happy team is a team that thrives.
Overview
14
14
years of professional experience
Work History
Operations Director
Travelport Zambia
Lusaka
01.2011 - Current
- Manage daily operations and running of Company and HR including but not limited to:
- Managing income and expenditure
- Managing team of 14 people
- Liaising with accounting firm and ensuring statutory payments are made on time
- Managing company fleet and all licenses
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Led, supervised and provided strategic direction for workforce of 14 employees.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Managed and reported organizational finances.
- And budgeting.
Teacher’s Assistant
American International School
Lusaka
01.2007 - 01.2008
- Worked as teaching assistant to gain experience which included:
- Lesson planning
- Student and parent management
- Working with children who needed extra attention
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Waitress
Santa Fe Restaurant
Perth
06.2004 - 07.2006
- Managing multiple tables at any one time
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
TEFL Certification - Education
TEFL
England 12.2021
AS Level Cambridge -
Baobab College
Lusaka, Zambia 06.2001
High School Diploma -
Baobab College
Lusaka, Zambia 06.2000
Skills
- Team Leadership
- Budget Control
- Department Oversight
- Records Organization and Management
- Human Resources Oversight
- Staff Scheduling
- Policy Development and Enforcement
- Recruitment and Hiring
- Financial Statement Review
- Decision Making
- Finance and Accounting Oversight
- Administrative Management
- Multitasking and Prioritization
- Money Handling
Timeline
Operations Director
Travelport Zambia
01.2011 - Current
Teacher’s Assistant
American International School
01.2007 - 01.2008
Waitress
Santa Fe Restaurant
06.2004 - 07.2006
TEFL Certification - Education
TEFL
AS Level Cambridge -
Baobab College
High School Diploma -
Baobab College
Similar Profiles
Inacio BaldovinoInacio Baldovino
Technical Product Manager & Product Manager at TravelportTechnical Product Manager & Product Manager at Travelport
Robert PollioRobert Pollio
Director, Strategic Account Management at TravelportDirector, Strategic Account Management at Travelport
Kimberly NorrisKimberly Norris
Technical Product Owner at TravelportTechnical Product Owner at Travelport