CHELLANDIH EVARISTO MPUNDU
Ndola
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Fatmols Executive
Lodges
01.2016
- Supervised 52 room property with 75 members of staff.
- Oversee Lodge activities, for all departments including hiring and firing, supervising employees, and training staff of more than 90 employees.
- Answer inquiries pertaining to Lodge service and upsell services.
- Prepare staff schedules and ensure that all positions are filled within the lodge.
- Control Lodge inventory and cashier transactions and ensure that proper bookkeeping procedures are put into place.
- Prepare housekeeping budgets and maintenance requisitions.
- Maintain adequate supplies of inventory by creating and maintaining effective liaison with vendors and suppliers.
- Assisted in handling reservations in person and on the telephone.
- Oversaw the cleanliness and maintenance of the hotel by making sure that the housekeeping staff does its job properly.
- Increased guest satisfaction in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.
- Controlled housekeeping, food and beverage and maintenance operating budget.
- Oversaw daily front desk operations, food and beverage, maintenance, and housekeeping Key Accomplishments.
- Implemented a staff scheduling system which ensured that no space is left unfilled even during massive staff shortage incidents.
- Retained guests who was mishandled by a staff member.
- Increased customer base by suggesting a reduction of room prices during holiday seasons and during Covid period, Best performer of the year retail department.
Lodge Supervisor
10.2018 - 01.2021
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Retail Supervisor
Galaunia Farms
07.2016 - 10.2017
- Training of new members of staff and making sure that the sales targets are achieved.
- Ordering, managing and receiving of stock.
- Ensuring that the shop is kept clean and displays are maintained to the highest level.
- Carrying out stock rotation and sending daily reports to the region manager.
- Undertaking weekly sales records and stock takes.
Head of Housekeeping
Hotel Edinburgh Kitwe
06.2011 - 12.2014
- Welcomed clients in a courteous and delightful manner.
- Closely monitoring the cleanliness of the Hotel.
- Checked clients in and out when assigned.
- Closely monitoring the cleanliness of the Hotel.
- Conducting daily training to housekeeping staff.
- Submitting daily reconciliations to the GM.
- Preparing annual housekeeping budget for the hotel Achievements.
- 2012 employee of the year award GM recognition for been honesty and hard working.
Education
Currently doing class C driving Course -
Diploma - hospitality Management
2019
Certificate in Guest courtesy - undefined
2011
Certificate in housekeeping management - undefined
2011
Certificate in Microsoft office - undefined
2007
Grade Twelve GCE - undefined
2006
Skills
- Training & Development
- Cultural awareness
- Team building
- Executive coaching services
- Executive-level presentations
- Executive team leadership
Accomplishments
- Supervised team of 68 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Produced results by completing tasks with accuracy and efficiency.
Languages
Bemba, Nyanja
Native language
English
Proficient
C2
Timeline
Lodge Supervisor
10.2018 - 01.2021
Retail Supervisor
Galaunia Farms
07.2016 - 10.2017
Fatmols Executive
Lodges
01.2016
Head of Housekeeping
Hotel Edinburgh Kitwe
06.2011 - 12.2014
Currently doing class C driving Course -
Diploma - hospitality Management
Certificate in Guest courtesy - undefined
Certificate in housekeeping management - undefined
Certificate in Microsoft office - undefined
Grade Twelve GCE - undefined
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