Chembe Eva Chali
Lusaka,Zambia
Summary
A results-driven professional with expertise in conflict resolution, inspections and audits, and public prosecution. Demonstrates strong digital literacy, effective communication, and innovative thinking to address complex challenges. Skilled in empowering delegation and assertive decision-making while maintaining sensitivity in resolving conflicts. Adept at delivering exceptional customer care through a proactive and solutions-oriented approach. Committed to leveraging these competencies to drive organisational success and foster collaborative environments.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Biblical life coach
Dream Life International Transformation Life Coaching Institute
2026.06
- Guided recovery from adverse events, promoting emotional healing and acceptance.
- Fostered healthier life choices by applying biblical wellness practises.
- Provided emotional support, fostering a positive mindset.
- Designed resilience-building exercises, enhancing personal strength under pressure.
- Enhanced client's goal achievement with tailored action plans.
- Developed personalised life strategies for enhanced wellbeing and balance.
- Empowered clients with decision-making skills leading to confident life choices.
Accounts Management Officer
National Pension Scheme Authority
Lusaka
2024.06 - 2025.04
- Manage Employer accounts.
- Engaged with employers for continuous improvement.
- Resolve queries and complaints.
- Resolve unbalanced accounts.
Inspector
National Pension Scheme Authority
Kitwe
2015.11 - 2024.08
- Educate employers and employees on the provisions of the NPS Act.
- Conduct inspections of employer's records (payrolls).
- Enforce compliance of the provisions of the NPS Act.
- Initiate court prosecutions of defaulting employers.
Inspector
National Pension Scheme Authority
Ndola
2023.02 - 2024.05
- Educate employers and employees on the provision of the NPS Act.
- Conduct inspections of the employer's records in accordance with the NPS Act.
- Prosecute employers in default according to the NPS Act.
- Enforce the NPS Act.
Station Inspector (Head)
National Pension Scheme Authority
Chinsali
2015.12 - 2023.01
- Administer all station activities.
- Supervise all staff at the station.
- Conduct inspections and Audits of employer's payroll records.
- Educate employers etc.
- Prepare financial and compliance reports.
- Customer care services.
- Resolve conflicts and customer complaints.
- Initiate court prosecutions of employers in default according to the provisions of the NPS Act.
Education
Bachelor of Business Administration -
West Coast Institute of Management And Technology
Perth, AustraliaSkills
- Conflict resolution
- Conduct Inspections/Audit
- Digital Literacy
- Effective communication
- Public Prosecution
- Customer Care
- Innovative thinking
- Empowering delegation
- Assertiveness in decision-making
- Sensitive conflict resolution
Certification
- 2026 Biblical Life Coaching
- 2012 Team Building
- 2016 Advanced certificate in Public Prosecution (ZIALE)
References
References available upon request.
Custom
Name. Chembe Eva Chali
Date of Birth. 21st June 1980
NRC Number 728612/11/1
Timeline
Biblical life coach
Dream Life International Transformation Life Coaching Institute
2026.06
Accounts Management Officer
National Pension Scheme Authority
2024.06 - 2025.04
Inspector
National Pension Scheme Authority
2023.02 - 2024.05
Station Inspector (Head)
National Pension Scheme Authority
2015.12 - 2023.01
Inspector
National Pension Scheme Authority
2015.11 - 2024.08
Bachelor of Business Administration -
West Coast Institute of Management And Technology