Chichi Bernadette Mulenga
Garneton,Zambia
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Honey dew cafe and pistachio cafe
Kitwe, ZM
01.2019 - 07.2020
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Assisted customers with locating items within the store when requested.
- Analyzed sales data reports to identify trends in customer buying habits.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed customer payments quickly and returned exact change and receipts.
Smoothie Barista
Honey dew cafe and pistachio cafe
Kitwe, ZM
01.2019 - 07.2020
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Brewed and served coffee and tea with preferred add-ins.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
Waitress Trainee
Honeydew cafe and pistachio cafe
Kitwe, ZM
01.2019 - 07.2020
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Bachelor of Science - Dental Surgery
Copperbelt University
Ndola03-2027
Skills
- Cashier training
- Policy enforcement
- Loss prevention
- Team leadership
- Creative thinking
- Problem solving
- POS system proficiency
- Financial reporting
- Clear communication
- Store opening and closing
- Hospitality and accommodation
- POS system
- Heavy lifting
- Basic math
- Customer service
- Positive attitude
- Coaching and mentoring
- Product knowledge
- Multitasking and organization
- Time management
- Workload prioritization
- Adaptability and dependability
- Punctual and reliable
Languages
English
First Language
English
Advanced (C1)
C1
Affiliations
- Swimming
- Bike riding
- Church
- Head girl at my High school in 2018
- Best student in the English language at my High school in 2018.
Timeline
Cashier Team Lead
Honey dew cafe and pistachio cafe
01.2019 - 07.2020
Smoothie Barista
Honey dew cafe and pistachio cafe
01.2019 - 07.2020
Waitress Trainee
Honeydew cafe and pistachio cafe
01.2019 - 07.2020
Bachelor of Science - Dental Surgery
Copperbelt University