Chiingana Kachemba
Summary
Experienced Business Manager, able to transform underperforming operations into successful enterprises using resourcefulness, hard work, integrity, and adaptable approaches to diverse challenges. Decisive and analytical with a demonstrable track record of success in accounting, marketing, banking, sales, and customer service.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
Bank Manager
Zambia National Commercial Bank
Mukuba Mall, Kitwe, Zambia
05.2023 - Current
- Maximized branch performance by building and executing a variety of change management activities, such as readiness assessments, planning, stakeholder management, financial growth, and customer value proposition.
- Managed all aspects of daily branch operations, supervising a diverse team of nine banking staff.
- Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
- Integrated new systems for scheduling appointments, managing customer contacts, and coordinating retention strategies.
- Coached and developed banking staff to consistently meet and exceed performance objectives.
Bank Manager
Zambia National Commercial Bank
Kawambwa, Zambia
08.2019 - 05.2023
- Drove a culture of high performance and continuous improvement by establishing clear, measurable KPI metrics across branch sales, service, and operations.
- Oversaw all business transactions, including self-service and manual transactions, verifying constant compliance with bank policies, procedures, and internal audit requirements.
- Grew bank revenue by on average K3 million YoY by successfully identifying and pursuing selling and cross-selling opportunities.
- Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
Acting Manager
Zambia National Commercial Bank
Luanshya, Zambia
10.2018 - 08.2019
- Managed and optimised product and service life-cycles.
- Certified company met relevant legal and regulatory requirements.
- Created long-term business strategy to drive company success.
- Oversaw daily company operations to reach financial targets.
Retail Sales and Service Coordinator
Zambia National Commercial Bank
Mkushi & Chingola, Zambia
05.2016 - 10.2018
- Marketed bank products using indoor and outdoor activities
- Processed cash and card payments accurately using point-of-sale systems.
- Scheduled staff rotas to meet evolving business needs.
- Observed competitor activity to match seasonal retail promotions.
- Resolved customer complaints professionally to maintain a positive bank reputation.
Assistant Officer
Zambia National Commercial Bank
Mpika, Zambia
09.2014 - 05.2016
- Protected bank property by enforcing standard procedures, laws, and regulations.
- Responded quickly to customer demands, leading calm and effective negotiations to maximize revenue and excellent customer experience.
- Maintained strict confidentiality through careful and correct storage of customer documents, in line with internal policies.
Bank Clerk
Zambia National Commercial Bank
Mpika, Zambia
05.2011 - 09.2014
- Ensured efficiency of back office processes including account opening, Cash duties, and interbank clearing.
- Followed internal processes to help resolve compliance issues.
- Resolved customer complaints using the complaint register
- Managed cash deposits and withdrawals, conducting daily cash counts.
- Processed numerous payments with exceptional accuracy, resulting in satisfied customers and accurate finances.
- Reconciled cash, ATMs, and daily transaction records to support accuracy.
- Trained new tellers in institutional processes and procedures, mentoring through learning period and answering questions.
Education
Master of Marketing - Marketing
Mulungushi University
Kabwe, Central Province, Zambia 06.2021 - 06.2023
Bachelor of Commerce - Marketing
Mulungushi University
Kabwe, Central Province, Zambia 06.2013 - 06.2016
ZICA Technician - Accounting
Nkumbi International College
Kapiri-Mposhi, Zambia 07.2007 - 06.2009
General Certificate of Education - School Certificate
Monze Boarding High School
Monze, Zambia 01.2003 - 11.2005
Skills
- Bank marketing and sales
- Employee and customer relations management
- Financial administration and Financial services market knowledge
- Operations management
- Data collection and analysis
- Business analysis and bank technologies
Languages
English
Fluent
Tonga
Native
Bemba
Fluent
Nyanja
Fluent
Timeline
Bank Manager
Zambia National Commercial Bank
05.2023 - Current
Master of Marketing - Marketing
Mulungushi University
06.2021 - 06.2023
Bank Manager
Zambia National Commercial Bank
08.2019 - 05.2023
Acting Manager
Zambia National Commercial Bank
10.2018 - 08.2019
Retail Sales and Service Coordinator
Zambia National Commercial Bank
05.2016 - 10.2018
Assistant Officer
Zambia National Commercial Bank
09.2014 - 05.2016
Bachelor of Commerce - Marketing
Mulungushi University
06.2013 - 06.2016
Bank Clerk
Zambia National Commercial Bank
05.2011 - 09.2014
ZICA Technician - Accounting
Nkumbi International College
07.2007 - 06.2009
General Certificate of Education - School Certificate
Monze Boarding High School
01.2003 - 11.2005
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