Chileshe Carol
Lusaka
Summary
Dynamic professional with extensive experience at Zambia Revenue Authority, excelling in tax compliance and information evaluation. Proven ability to enhance regulatory adherence and foster strong client relationships. Recognized for exceptional communication skills and integrity, driving successful outcomes in high-pressure environments. Committed to delivering results and supporting organizational objectives.
Overview
10
10
years of professional experience
Work History
Customs officer – Corporate Intelligence
Zambia Revenue Authority
Lusaka
11.2024 - Current
- Receiving and evaluating information reports from informers
- Maintaining an up to date database
- Collecting data to feed into the intelligence analytical plans aimed at strengthening tax compliance
- Evaluate reports and update internal intelligence systems
- Researching and analyzing information on tax matters
Assistant Inspector – Domestic Taxes (Temporal Employment)
Zambia Revenue Authority
Lusaka
04.2024 - 10.2024
- Process tax returns and payments to ensure taxpayer compliance
- Resolve data errors and reconcile taxpayer accounts
- Conduct tax payer education on various tax types
- Conduct Smart Invoicing Training
- Attend to and assist tax payers register for correct tax types
Sales Executive
Zamtel Outlet
Ndola
02.2022 - 04.2024
- Ensured customer satisfaction through service standards implementation
- Resolved customer queries and built strong customer relationships
- Promoted Zamtel brand and managed service delivery aligned with business objectives
- Addressed escalated customer service issues to maintain customer relationships
Health Analyst
Avencion (USAID)
Mwense
07.2021 - 01.2022
- Enrolled new ART patients into the database and provided project support
- Collected, managed, and analyzed project data
- Implemented monitoring and evaluation strategies to track project indicators
- Supervised community retention officers and conducted data quality assessments
Tutor - Development Studies (Part-time)
The University of Zambia
01.2021 - 01.2022
- Facilitated online lessons, assessments, and academic support for students
Sales Representative
AYAZ Waste Management
Ndola
01.2015 - 12.2016
- Marketed company services to prospective customers and maintained customer relationships
- Coordinated sales efforts and provided regular reports on customer activities
Education
Bachelor of Arts Degree - Development Studies
The University of Zambia
01.2020
Competence Certificate - Monitoring and Evaluation
The University of Zambia
01.2019
Skills
- High levels of integrity
- Tax compliance
- Regulatory compliance
- Information evaluation
- Strong written and verbal communication skills
- Excellent interpersonal and customer service skills
- Good organizational and coordination skills
- Ability to work effectively in high-stress environments
Hobbies and Interests
- Research
- Data analysis
- Creative writing
- Humanitarian work
References
- Ms Edith Wankie, Avencion, +260 971 667 982
- Mr Abishy Mweemba, Zambia Revenue Authority, +260 977 438 767
- Mr. Martin Musonda, Zamtel, +260 950 003 247
Timeline
Customs officer – Corporate Intelligence
Zambia Revenue Authority
11.2024 - Current
Assistant Inspector – Domestic Taxes (Temporal Employment)
Zambia Revenue Authority
04.2024 - 10.2024
Sales Executive
Zamtel Outlet
02.2022 - 04.2024
Health Analyst
Avencion (USAID)
07.2021 - 01.2022
Tutor - Development Studies (Part-time)
The University of Zambia
01.2021 - 01.2022
Sales Representative
AYAZ Waste Management
01.2015 - 12.2016
Bachelor of Arts Degree - Development Studies
The University of Zambia
Competence Certificate - Monitoring and Evaluation
The University of Zambia
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