Vivien M. Mulala
Lusaka
Summary
Accomplished HR leader with a proven track record at G4S SECURE SOLUTIONS LIMITED, enhancing recruitment processes and fostering employee relations. Expert in HRIS applications and adept at negotiation, I significantly improved hiring efficiency and compliance adherence. Demonstrates exceptional leadership and interpersonal skills, driving organizational success. Strategic Head of Human Resources known for productive and efficient task completion. Specialize in talent acquisition strategies, employee relations management, and organizational development. Excel in communication, leadership, and problem-solving to drive HR initiatives and foster positive work environments.
Overview
19
19
years of professional experience
Work History
Head of Human Resource
G4S SECURE SOLUTIONS LIMITED
07.2022 - Current
- Oversee and manage all vacancies and ensure roles are filled within the shortest time
- Oversee Onboarding in Induction and carrying out reference checks for SMT
- Managing Relations between Management and the employees
- Managing the Sage 300 Payroll Onboarding and Offboarding and ensure accuracy
- Foster and facilitate all Disciplinary and Grievance cases and ensure that laid procedures are strictly adhered to
- Ensure all Policies and Procedures are adhered to by all
- Facilitate in the Employee Performance Management System administration
- Support in the Formulation and Implementation of Policies
- Implements and ensures compliance of the Labour Laws and internal policies and ensure of Zero audit findings/close off within agreed timings
- Champions the G4S/Allied company values role out and rebranding
- Devise cost saving measures
Human Resource Manager
G4S SECURE SOLUTIONS LIMITED
07.2020 - 06.2022
- Provide key leadership in the Recruitment and Selection process and ensure transparent, professional and high quality placement of staff
- Onboarding in Induction and carrying out reference checks
- Managing Relations between Management and the employees
- Managing the Sage 300 Payroll Onboarding and Offboarding and ensure accuracy
- Foster and facilitate all Disciplinary and Grievance cases and ensure that laid procedures are strictly adhered to
- Facilitate Staff training and Development
- Facilitate in the Employee Performance Management System administration
- Support in the Formulation and Implementation of Policies
- Implements and ensures compliance of the Labour Laws
- Champions the company values
- Devise cost saving measures
Human Resource Manager
MEANWOOD HOLDINGS LIMITED
07.2018 - 07.2020
- Provide key leadership in the Recruitment and Selection process and ensure transparent, professional and high quality placement of staff
- Support staff during Induction and Orientation programs and ensure that effectiveness of the programs is attained
- Conduct reference and background checks for new staff
- Successfully managed Relations between Management and the employees
- Mandated to compile all monthly payroll inputs and ensure accuracy
- Foster and facilitate all Disciplinary and Grievance cases and ensure that laid procedures are strictly adhered to
- Facilitate Staff training and Development
- Facilitate in the Employee Performance Management System administration
- Support in the Formulation and Implementation of Policies
Human Resource Officer
SPAR ZAMBIA LIMITED
07.2011 - 06.2018
- Mandated to compile all monthly payroll inputs and ensure accuracy
- Administer electronic Payroll Processing using Micropay and VIP Sage and ensure zero errors
- Facilitate and ensure timely filing of monthly payroll reports, and ensure that they are in retrievable manner
- Provide key support in the Recruitment and Selection process and ensure transparent, professional and high quality placement of staff
- Support staff during Induction and Orientation programs and ensure that effectiveness of the programs is attained
- Process staff loans and Advances and ensure that an accurate track record is properly maintained
- Provide support to decision makers by ensuring that Human Resource reports are timely compiled and sent on weekly basis
- Foster and facilitate all Disciplinary and Grievance cases and ensure that laid procedures are strictly adhered to
- Provide support to staff by ensuring that their complaints and problems are dealt with high confidentiality
- Provide planning and administering of staff’s Duty Rosters
- Provide maintenance and management of the Time and Attendance Register
- Provide key function in Union and Management negotiations and ensure that management’s objective is met
- Facilitate and foster for training and development and ensure that adequate training need analyses are carried out
- Mandated to oversee Staff Welfare
- Provide support in maintaining employee records and files, and ensure that all documents are always in place
Data collecting and Data Entry Clerk
SHARE
06.2010 - 08.2010
- Provided data collection support in specified locations and ensured data was rightly compiled
- Analysed data and ensured it was captured in the system
- Provided support in verification as well as ensuring accuracy in the data collected
Data Entry Operator
CENTRAL STATISTICS OFFICE
01.2007 - 11.2007
- Provided Data Collection support through use of questionnaires
- Ensured that the collected information was verification
- Provided Data Analysis support and prepared reports on the analyses
- Provided Data Entry support and ensured accuracy
Marketer/Surveyor
SOCIETY FOR FAMILY HEALTH
01.2006 - 08.2006
- Provided support by surveying the use of Society for Family Health products in rural areas and ensured that a report was timely compiled
- Provided marketing support on various products in the rural areas
- Orientated people in rural areas on the use and benefits of Society for Family Health products
Education
Masters - Business Administration
ZCAS University
Lusaka12-2024
Post Graduate Diploma - Human Capital Development
Zambia Institute of Human Resources Management
01.2016
Bachelor’s Degree - Business Administration
DMI St Eugene University
01.2014
Diploma - Social Work
University of Zambia
01.2007
General Secondary School Certificate -
Mukinge Girls Secondary School
01.1999
Skills
- Driven Individual
- Detail-Oriented Organization
- Achievement Focused
- Proficient in Autonomous Work
- Thorough in Review Processes
- Collaborative Team Member
- HRIS Application Proficiency
- Proficient English Communication
- Computer proficient
- Easily adaptable
- Adaptable Learner
- Interpersonal skills
- Leadership skills
- Negotiation/bargaining skills
- Counselling skills
- Recruitment and selection
- Grievance handling
- Training facilitation skills
- Induction and orientation
- Performance review
Nrc
153207/25/1
Personal Information
Title: HR Specialist
References
- Mr. Francis Sibamba, HR Manager, Bonanza, +26 0968-778892, fsibamba@gmail.com
- Ms. Chileshe Chelemu Chisambo, Human Resource Operations Manager, Sanlam Life Insurance Zambia Limited, +26 0965-700090, Chileshe.Chisambo@zm.sanlam.com
- Ms. Anne Chiwama, Corporate Affairs Manager, Meanwood Holdings Limited, +26 0977-853000, anne.chiwama@meanwoodproperty.co.zm
Skills Attributes And Core Competencies
- Self-motivated
- Organised
- Goal oriented
- Able to work under minimal supervision
- Attentive to detail
- Team player
- Micropay, Dove and VIP Sage systems
- Excellent Spoken and Written English
- Computer proficient
- Innovative
- Creative
- Easily adaptable
- Quick learner
- Interpersonal skills
- Leadership skills
- Negotiation/bargaining skills
- Counselling skills
- Recruitment and selection
- Grievance handling
- Training facilitation skills
- Induction and orientation
- Performance review
Accolades And Affiliation
- Full member of the Zambia Institute of Human Resources Management
- Successfully implemented policies in line with the Labour Laws at Meanwood Holdings Limited.
- Successfully implemented aggressive customer delivery and increased customer satisfaction
- Was part of the management’s team that successfully concluded conditions of service negotiation with the Union
- Successfully resolved a strike through implementation of negotiation skills and strategies
- Clean/Valid B-Class Drivers License.
Timeline
Head of Human Resource
G4S SECURE SOLUTIONS LIMITED
07.2022 - Current
Human Resource Manager
G4S SECURE SOLUTIONS LIMITED
07.2020 - 06.2022
Human Resource Manager
MEANWOOD HOLDINGS LIMITED
07.2018 - 07.2020
Human Resource Officer
SPAR ZAMBIA LIMITED
07.2011 - 06.2018
Data collecting and Data Entry Clerk
SHARE
06.2010 - 08.2010
Data Entry Operator
CENTRAL STATISTICS OFFICE
01.2007 - 11.2007
Marketer/Surveyor
SOCIETY FOR FAMILY HEALTH
01.2006 - 08.2006
Masters - Business Administration
ZCAS University
Post Graduate Diploma - Human Capital Development
Zambia Institute of Human Resources Management
Bachelor’s Degree - Business Administration
DMI St Eugene University
Diploma - Social Work
University of Zambia
General Secondary School Certificate -
Mukinge Girls Secondary School
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