Chilufya Mutale
Lusaka,Zambia
Summary
Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Healthcare Assistant (Volunteering Part-time)
University Teaching Hospital
Lusaka , Zambia
2023.02 - Current
- Assisted with medicine and stock counting, ordering and replenishing.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Actively developed professional healthcare competencies through regular training.
- Submitted reports to manager regarding status of client.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Safely escorted patients to and from medical appointments and hospital visits.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
Account Manager
Zamtel
Lusaka , Zambia
2018.04 - Current
- Analysed client feedback to highlight areas in need of improvement.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Communicated with potential and existing customers in-person, over telephone and via webchat.
- Built rapport with new and existing customers to boost client retention.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Delivered high sales performance within budget to strict deadlines and targets.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Managed on average 10-20 customer calls per day
Education
Diploma in Caregiving - • Fundamentals of caregiving • Fundamental skills in caregiving • Infections, Nutrition and Food Saf
Alison
Lusaka, Zambia 2023.10 - 2024.06
Bachelor of Science - Engineering
University of Zambia
Lusaka, Zambia 2011.07 - 2017.01
Skills
- Care plan management
- Data confidentiality
- Infection prevention and control
- Medication administration
- Team player
- Housekeeping
- Meal preparation
- Moving and handling
- Activities of Daily Living
- Elderly care
Languages
English
Advanced (C1)
References
References available upon request.
Timeline
Diploma in Caregiving - • Fundamentals of caregiving • Fundamental skills in caregiving • Infections, Nutrition and Food Saf
Alison
2023.10 - 2024.06
Healthcare Assistant (Volunteering Part-time)
University Teaching Hospital
2023.02 - Current
Account Manager
Zamtel
2018.04 - Current
Bachelor of Science - Engineering
University of Zambia
2011.07 - 2017.01
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