CHILUFYA KAREN CHISHIMBA
Lusaka,Zambia
Summary
Driven individual with proven ability to communicate and empathise, perfectly suited for role of Student Mentor. Demonstrates strong problem-solving and interpersonal skills, ensuring supportive and understanding environment for students. Aims to foster positive academic and personal growth, impacting students' lives meaningfully.
Overview
10
10
years of professional experience
Work history
Student Mentor – Finance & Administration Support
Texila American University
Lusaka , Zambia
01.2023 - Current
- Executed finance collections processes, mapping payments in CRM and T-Desk.
- Managed course enablement requests and updated ERP records via T-Connect.
- Prepared monthly reporting files for CFO after performing reconciliations.
- Oversaw academic and finance records within LMS and CMS to ensure accuracy.
Sales Agent Supervisor / Administrative Assistant
Nchito.Net
Lusaka, Lusaka Province
01.2021 - 12.2022
- Tracked competitor activity and adjusted strategies accordingly for market advantage.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Enhanced sales performance with thorough knowledge of product range.
- Attended industry conferences for networking and client acquisition.
- Conducted market research to identify new business opportunities.
- Established robust client relationships through effective communication and negotiation skills.
- Maintained detailed records of sales activities for accurate forecasting.
Academic & Student Advisor / Part-Time Tutor
Information and Communications University
Lusaka, Lusaka Province
01.2016 - 12.2018
- Recruited volunteers for school programmes, fostering community involvement.
- Handled emergencies swiftly ensuring safety and wellbeing of all parties involved.
- Maintained up-to-date records of students' progress through regular interaction.
- Designed orientation programmes resulting in smoother transition for freshmen.
- Collaborated with faculty members for improved teaching methodologies.
- Provided career counselling, resulting in defined career paths.
- Taught students important points to prepare for examinations and assessments.
Assistant Researcher
Zambia Research and Development Centre (ZRDC)
Lusaka, Lusaka Province
01.2016 - 12.2017
- Ensured compliance with ethical guidelines whilst conducting human subject research studies.
- Fostered strong relationships with other departments, aiding cross-functional collaboration.
- Collaborated with senior researchers to streamline data collection processes.
- Presented findings at academic conferences, enhancing department's reputation.
- Streamlined workflow by implementing new organisational strategies.
- Analysed complex data sets, improving understanding of research objectives.
- Upheld strict confidentiality standards when handling sensitive information respecting participant rights.
Education
MSc in Economics - Economics
Supper Shine University
Lusaka, Lusaka Province 01.2024 -
Certificate in Data Analytics - Data Analytics
SimpliLearn
Lusaka, Lusaka Province 01.2021 - 12.2021
Bachelor of Science - Economics & Finance
Information and Communications University
Lusaka, Lusaka Province 01.2012 - 12.2016
Matero Girls Secondary School - Grade 12
O-Level School Certificate
Lusaka, Lusaka Province 01.2009 - 12.2011
Skills
- Accounts payable and receivable
- Budget management
- Financial reporting and analysis
- Bank reconciliations
- Grant compliance
- Payroll processing
- Vendor payments and procurement
- ERP systems expertise
- Advanced Excel skills
- Data analysis proficiency
Languages
English
Advanced
b
Beginner
Timeline
MSc in Economics - Economics
Supper Shine University
01.2024 -
Student Mentor – Finance & Administration Support
Texila American University
01.2023 - Current
Sales Agent Supervisor / Administrative Assistant
Nchito.Net
01.2021 - 12.2022
Certificate in Data Analytics - Data Analytics
SimpliLearn
01.2021 - 12.2021
Academic & Student Advisor / Part-Time Tutor
Information and Communications University
01.2016 - 12.2018
Assistant Researcher
Zambia Research and Development Centre (ZRDC)
01.2016 - 12.2017
Bachelor of Science - Economics & Finance
Information and Communications University
01.2012 - 12.2016
Matero Girls Secondary School - Grade 12
O-Level School Certificate
01.2009 - 12.2011
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