Chilufya Ramona Chileshe
Lusaka,Lusaka Province
Summary
Dedicated team player, proactive and hands-on in task completion. Resourceful with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and people service improvements. The objective is to secure a challenging position in a reputable company to expand knowledge and skills while making a significant contribution to the company.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Administrative and Credit Officer
Alecsa Business Services
Lusaka, Zambia
12.2020 - 06.2022
- Managing employee performance, training and development.
- Documented client applications for personal, business and mortgage loans.
- Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.
- Analysed customer history and financial reports to assess risk and creditworthiness.
- Prompted customers with overdue payments to avoid penalties.
- Improved efficiency of cash collection activities and reduced bad debt exposure.
- Controlled credit risk by analyzing portfolio and identifying potential issues impacting client security thereby increasing sales by 15%
Social Worker/Psychosocial Counselor
Ranchhod Community Services and Hospice (RCSH)
Kabwe
03.2019 - 06.2020
- Built positive, productive client relationships for enhanced social support.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Advocated on behalf of service users to protect their best interests.
- Worked with community organizations and managed to get 3 churches and their sister organizations on board to create access to resources and assistance to meet client varying needs.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Responded proactively to changing circumstances for optimised service user care.
Education
Rapid HIV Testing (certificate) - Psychosocial Counselling
New Broadway Health and Business Training Centre
Lusaka, Lusaka Province 12.2021 - 01.2022
Bachelor of Arts - Social Work in Community Development
DMI-St. Eugene University
Chibombo 02.2014 - 10.2021
Certificate - Monitoring and Evaluation
University of Zambia
Lusaka 12.2018 - 01.2019
Certificate - Psychosocial Counselling
University of Zambia
Lusaka, Lusaka Province 12.2018 - 01.2019
Skills
- Multitasking
- Conflict management
- Communicator and listener
- Strong work ethics
- Emotional intelligence
- Flexibility
- Adaptability to different work environments
- Goal oriented
Custom
- Watson Kakomwe, Credit Manager, Alecsa Business Services- Lusaka, +260978430637
- Stancy Mwansa, Ranchhod Community Services and Hospice, Kabwe, +260978957532
- Prof. T. Velmurugan, Department of Social Work, DMI.St-Eugene University, Chibombo, +260973224276
Personal Information
- Gender: Female
- Nationality: Zambian
Timeline
Rapid HIV Testing (certificate) - Psychosocial Counselling
New Broadway Health and Business Training Centre
12.2021 - 01.2022
Administrative and Credit Officer
Alecsa Business Services
12.2020 - 06.2022
Social Worker/Psychosocial Counselor
Ranchhod Community Services and Hospice (RCSH)
03.2019 - 06.2020
Certificate - Monitoring and Evaluation
University of Zambia
12.2018 - 01.2019
Certificate - Psychosocial Counselling
University of Zambia
12.2018 - 01.2019
Bachelor of Arts - Social Work in Community Development
DMI-St. Eugene University
02.2014 - 10.2021
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