Chinukwe Chanda
Lusaka,Zambia
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
3
3
Certification
Work History
Manager: Forensic Investigations
Absa Bank Zambia Plc (formerly Barclays Bank Zambia Plc)
Lusaka
09.2018 - Current
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Created and implemented best practice policies and processes to aid operational performance.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Designed long-term business strategy to guide leadership decision-making.
- Planned and managed resources and budget to support and deliver objectives.
Team Leader: Payments Reconciliation
Barclays Bank Zambia Plc
Lusaka
10.2017 - 08.2018
- In this role, I remittance of funds receipted in tax payments in Absa Bank Zambia (then Barclays Bank Zambia) branches across the country from Zambia Revenue Authority (ZRA) and National Pension Scheme Authority (NAPSA) suspense accounts to collections accounts and finally to respective ZRA and NAPSA pool accounts held at Bank of Zambia (Central Bank) and the respective commercial bank as advised by NAPSA via Real Time Gross Settlement (RTGS)
- I reconciled suspense and collections accounts, ensuring that no items remain outstanding on the accounts for more than 48 hours. Being liaison and point of contact with branches.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Bulk Cash Officer
Barclays Bank Zambia Plc
Lusaka
12.2012 - 09.2017
- Received cash and cheques and verified genuineness to minimize losses.
- Reconciled cash by day end to maintain accurate balances.
- Verified all notes received were shrouded and sorted into issuable and non-issuable notes.
- Observed laid down operating procedures to adhere to internal controls.
Customer service officer
United Bank for Africa Zambia
Lusaka
02.2011 - 12.2012
- Promoted good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
- Recorded and processed customer data accurately.
- Responded to customer queries and provided excellent customer service.
- Engaged in team-building activities to build rapport with staff.
Front Teller
United Bank for Africa Zambia
Lusaka
10.2009 - 02.2011
- Maintained discretion and security in handling sensitive personal and financial data.
- Counted and packaged currency and coins.
- Identified and mitigated potential fraud and transaction risks.
- Processed account deposits, withdrawals and updates to meet customer needs.
Education
Master of Science - Risk Management
University of Lusaka
Lusaka, ZambiaBachelor of Science - Banking and Finance
University of Lusaka, Lusaka
01.2012 - 12.2016
Diploma of Higher Education - Banking and Finance
Zambia Centre for Accountancy Studies, Lusaka
Lusaka, Zambia /2006 - /2009
Skills
- Ability to work in a fast-paced environment
- Investigative Analysis
- Critical Thinking
- Resource Allocation
- Good understanding of policies, regulations and enterprise risk frameworks
- Independence, integrity, negotiations and diplomacy
- People management
- Planning skills with an ability to own multiple projects simultaneously
- Financial crime investigating
- Fraud risk analysis
Certification
- Africa Global Management Consulting Group: Forensic Investigations and Report Writing Program
- International Anti-Corruption Academy: Leveraging Emerging Technologies for Anti-Corruption and Compliance Measures
- Zambia Institute of Advanced Legal Education: Certificate Cybercrime and Computer Forensics
Personal Information
Date of birth: 11/15/87
Timeline
Manager: Forensic Investigations
Absa Bank Zambia Plc (formerly Barclays Bank Zambia Plc)
09.2018 - Current
Team Leader: Payments Reconciliation
Barclays Bank Zambia Plc
10.2017 - 08.2018
Bulk Cash Officer
Barclays Bank Zambia Plc
12.2012 - 09.2017
Bachelor of Science - Banking and Finance
University of Lusaka, Lusaka
01.2012 - 12.2016
Customer service officer
United Bank for Africa Zambia
02.2011 - 12.2012
Front Teller
United Bank for Africa Zambia
10.2009 - 02.2011
Master of Science - Risk Management
University of Lusaka
Diploma of Higher Education - Banking and Finance
Zambia Centre for Accountancy Studies, Lusaka
/2006 - /2009
- Africa Global Management Consulting Group: Forensic Investigations and Report Writing Program
- International Anti-Corruption Academy: Leveraging Emerging Technologies for Anti-Corruption and Compliance Measures
- Zambia Institute of Advanced Legal Education: Certificate Cybercrime and Computer Forensics
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