CHIPO SIMFUKWE
LUSAKA
Summary
Service-oriented administrator focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
4
4
years of professional experience
Work History
General Manager
LILLO EXECUTIVE LODGE
LUSAKA, KAFUE ZAMBIA
09.2018 - 02.2023
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
Education
Bachelor in Public Administration
Mulungushi University
Kabwe11.2023
Taxation Systems (Level 1).
Chilanga Premier College
LUSAKA06-2022
Nsansa Inter-Education Trust
Ndola, Zambia11-2009
Nambeya. S. Primary School
01.2004
Skills
- Supervision and Training
- Sales Team Development
- Problem Anticipation and Resolution
- Process Improvements
- Resource Allocation
- Employee Motivation
- Administrative Management
- Decision Making
- Operations Oversight
Languages
Namwanga, bemba, Tonga, nyanja
First Language
English
Proficient
C2
COMPETENCES
English Ability: Proficient.
Computer Skills: Microsoft Office word. Microsoft Excel. Microsoft PowerPoint. SPSS (Statistical Package of Social Sciences).
PERSONAL INTERESTS. Chess, Soccer, Lawn Tennis and Travelling.
REFERENCES
- MASIKALE REUBEN (0979435569). Email: masikalereuben@gmail.com.
- Chengeta Kaluba (0979999758). Email: lillo.executivelodges@gmail.com
- ACADEMIC REFERENCE: JUSTIN SIPHO CHITENGI [COUNSEL] (LECTURER ADMINISTRATIVE LAW MULUNGUSHI UNIVERSITY. (0971167701). (+260 965 444 353) Email: cjnsipho@gmail.com.
References
References available upon request.
Timeline
General Manager
LILLO EXECUTIVE LODGE
09.2018 - 02.2023
Bachelor in Public Administration
Mulungushi University
Taxation Systems (Level 1).
Chilanga Premier College
Nsansa Inter-Education Trust
Nambeya. S. Primary School
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