CHIPO LEE NAMAILINGA
Lusaka,Lusaka Province
Summary
A good team player that offers enthusiasm for animal care and experience in record keeping and administration. Proactive and takes initiative to follow instructions and execute precise tasks carefully.
Proven background of working with clients and building trusted rapport with customers.
Dedicated Sales Marketer and highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt, targeted and helpful communication approach.
Committed manager with exceptional leadership, organizational skills and communication abilities that yield high-performing cross-functional teams. e.g. leads projects, company operations and business growth.
Passionate sales marketer cumulating over seven hundred thousand kwacha in sales every month. with experience in data accuracy and management. Independent problem-solver focused on customer service and product development.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Veterinary Assistant / Para Professional
Farmers Africa Zambia Limited
Lusaka, Chilanga
2017.06 - Current
- Inserted catheters and IV lines with precision.
- Optimised surgery operations through proactive planning and booking management.
- Recorded diagnoses and treatments with strong clinical knowledge.
- Covered high-volume bookings, payments and telephone enquiries for busy practice.
- Supported veterinary surgeons to complete complex procedures.
- Demonstrated empathy and resilience to deliver high-quality patient care.
- Professional advice on veterinary medicines and producers
- Sales and marketing consultation for vet & agro products
- Offered treatments across region through ambulatory services.
- Shared treatment information to build client understanding and reduce anxiety levels.
- Covered high-volume bookings, payments and telephone enquiries at reception.
Sales assistant
Diva Chemist Ltd
Mazabuka, Southern Province
2016.10 - 2017.06
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Collaborated with sales managers to meet target quotas.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Built lasting relationships with clients through customer service interactions.
- Worked energetically to maintain efficient operations during peak trading hours.
- Maintained knowledge of products and features to provide recommendations to customers.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Education
Veterinary Assistant - Animal and Production
Zambia Institute of Animal Health
Mazabuka, Southern Province 2014.09 - 2016.08
GCE certificate -
Maamba High School
Maamba Sinazongwe District 2008.01 - 2010.12
Skills
- Infection Prevention and Control
- Practical animal handling
- Reception management
- Restraining methods
- IV catheter placement
- Basic preventative healthcare
- Good customer relations
Languages
English
Fluent
Tonga
Native
bemba
Intermediate
Timeline
Veterinary Assistant / Para Professional
Farmers Africa Zambia Limited
2017.06 - Current
Sales assistant
Diva Chemist Ltd
2016.10 - 2017.06
Veterinary Assistant - Animal and Production
Zambia Institute of Animal Health
2014.09 - 2016.08
GCE certificate -
Maamba High School
2008.01 - 2010.12