Dynamic manager with a proven track record at Kutwingi Lodge and Apartments, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in team leadership and staff development, I foster a collaborative culture while controlling costs to boost profitability. Committed to driving performance and delivering high-quality service.
Hi, I’m
Chipulu Chabu
Business Manager/Administrator
Kafue,Lusaka
Summary
Overview
4
years of professional experience
Work History
Kutwingi Lodge and Apartments
Manager
01.2021 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
Education
ZcasLusaka
10.2020
University Overview
Abe Level 4 and 6 Business Management
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complex Problem-solving
- Strategic planning
- Project management
- Conflict resolution
Additional Information
Additional Information
I completed my highschool with 5 Olevels in 2015 at Malundu school in kafue,
Languages
English, Bemba and Nyanja
Beginner (A1)
Timeline
Manager
Kutwingi Lodge and Apartments
01.2021 - Current
Zcas
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