Chisha Kandale
Solwezi,Zambia
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Human Resources Officer
KASCCO MINING SERVICES
Solwezi, ZAMBIA
06.2023 - Current
- Develop and implement HR strategies and initiatives aligned with the overall business strategy
- Bridge management and employee relations by addressing demands, grievances or other issues
- Forecast expect personnel demands and develop forward-thinking approaches, achieving Departmental and Organizational objectives.
- Report to management and provide decision support through HR metrics
- Plan, organize and manage recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Communicate and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Oversee soldier payroll and unit accounting.
- Coordinate training and handle logistics and administrative tasks.
- Ensure all applicable Legislations are implemented and complied with.
- Recruite, hire and oversee 115 staff, managing job interviews, conducting exit interviews and leading onboarding sessions.
- Educate management on successful approaches for enhancing policy implementation and enforcement, preventing legal issues involving employees.
- Manage performance appraisal systems and policies.
- Manage Probation and Contracts renewal and reviews for expectorates and locals.
- Maintain safe working procedures and promote high safety and healthy awareness that promote and comply Occupational Safety policy
- Implement diversity, equity and inclusion initiatives to boost employee engagement and retention.
- Deliver consistent and reliable administration through strategic planning and coordination of HR functions.
- Oversee exit interviews and off-boarding process for resigned and terminated employees.
- Partner with management to establish workplace safety curriculum for training and education purposes.
- Build and cultivate lasting rapport with employees, peers and upper management through employee engagements.
- Automate employee performance evaluation reminders for senior leadership.
- Improve employee productivity and organizational effectiveness by reviewing processes for optimal HR service delivery.
- Train employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Collaborate with human resource stations from different sites to discuss new ways to recruit top talent.
- Liaise with senior leadership by chairing committee meetings to share and implement best practices.
- Advise top management on appropriate employee corrective actions.
- Manage leave and absentseem for Expertrates and local employees.
- Address employee conflicts, following corporate procedures for timely resolution.
- Enhance team workflows and employee job satisfaction by 50% by coordinating communication between managers and employees.
- Coordinate employee placements and administration
- Support and monitor overall soldier welfare.
- Handling disciplinary matters and grievances.
- Ensure personal protective equipment necessary for operations is utilized and put on rightly and at the right places at all time.
Training and Development Coordinator
KSM Management Consultants ltd
Lusaka, Lusaka Province
07.2021 - 05.2023
- Formulate Strategic Plans for the Training Department and Implement Strategic Training Plan and objective.
- Evaluate costs of training programs and stayed within required budget.
- Transform business plans into people capability strategies and actionable metrics.
- Assessed return of investment of training programs to determine training value.
- Conducted business analysis, reviewing existing staffing levels against business needs, recommending actions to generate cost savings.
- Prepared Training Activity Report and Cost Effective Training Budgets
- Managed department efficiencies by creating and maintaining accurate records on database.
- Created training needs assessments to identify knowledge gaps.
- Implemented innovative training methods through simulations, role-plays and gamification to maximize overall employee engagement.
- Promoted training sessions online and in social media to gain more leads.
- Assisted managers and trainers in solving specific training problems by conducting on-on-one or group sessions.
- Collaborated with external trainers to facilitate trainings.
- Developed individual learning plans for continued training.
- Responded to Client inquires relating to training.
- Optimized quality of training content by incorporating input from subject matter experts.
- Monitored success and progress of employees and provided additional assistance in areas requiring improvement.
- Conducted Training Needs Analysis to assess customer requests.
- Identified business opportunities by identifying prospects and evaluating their position in the industry
- Researched learning and development practices in order to meet Organizational, Departmental and Individual development needs.
- Sold training service by establishing contacts and developing relationships with prospects.
- Designed and developed training programs and the annual calendar.
- Created, designed and prepared training content.
- Evaluate trainings conducted.
- Researched on training methods and recommend to management.
- Monitored and supervised the subordinates under Training division.
- Managed and evaluated subordinates' performance
- Tailor Designed Training courses according to Customer needs
- Assist with Business Analysis for various companies
- Arrange bookings of trainers, venues, travel, accommodation and facilities for L&D events
- Produce reports on learning and development activity using agreed HR performance indicators
- Prepare or select any L&D materials or programmes required by the learner/trainer
- Maintain accurate records of learning and development activity in compliance with procedure
- Support the L&D team in achieving their development goals
- Manage the learning and development calendar
- Provide administrative support to staff and managers in the planning and delivery of L&D events and strategy
- Corporate event Planning, Coordination, Moderation and overseeing
- Stakeholder and Sponsor Engagement for corporates events
Depot Supervisor (Internship)
Yelolo Fisheries
Lusaka , Zambia
01.2021 - 06.2021
- Signed off pick sheets legibly and correctly for accurate processing documentation.
- Identifying Customer needs and delivering solutions to Customers.
- Track customer satisfaction, complaint handling, and customer-focused culture
- Creating ideal first impression in order to foster a sense of trust, knowledge, and a professional relationship
- Recorded dispatched goods' delivery statuses to enable customer updates.
- Received and booked in goods for accurate delivery records.
- Updated stock levels in online systems for complete inventory information.
- Stored items safely and securely to eliminate damage risks.
- Collaborated with assembly and shipping teams to maintain good factory productivity.
- Upheld safe, compliant working environments through health and safety policy adherence.
- Assembled products according to specifications for excellent customer satisfaction.
- Increased processing and dispatch speed through effective teamwork with production line staff.
- Confirmed item availability, shipment date and delivery status for accurate customer updates.
- Completed delivery paperwork clearly and accurately for reliable dispatch documents.
- Provided Exceptional Customer Experience
- Supervising Store Assistance Performance and necessary guidance in order to promote Productivity.
- Recording keeping for opening, closing stock and damaged stock.
- Meeting Monthly, quarterly Targets and Annual Targets
- Demonstrate professionalism and build trust
- Create positive interactions and being in charge of Customer Experience
- Creating the ideal first impression in order to foster a sense of trust, knowledge, and a professional relationship with clients
- Explore different methods to handle difficult customers
- Handling company petty cash.
- Formulate Sale daily, weekly and monthly Reports
Education
Bachelor of Arts in - Human Resource Management
THE COPPERBELT UNIVERSITY
Zambia 01.2018 - 11.2021
Skills
- Leadership experience
- People oriented and results driven
- Analytical and critical thinker
- Attention to detail
- Strategic thinker
- Content creator
- Communication skills
- Exceptional customer service
- Problem solving Technique
Languages
English
Fluent
Voluntary work
- Mentoring Students in Career Development programs
- Community contraction
Timeline
Human Resources Officer
KASCCO MINING SERVICES
06.2023 - Current
Training and Development Coordinator
KSM Management Consultants ltd
07.2021 - 05.2023
Depot Supervisor (Internship)
Yelolo Fisheries
01.2021 - 06.2021
Bachelor of Arts in - Human Resource Management
THE COPPERBELT UNIVERSITY
01.2018 - 11.2021
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