Chishala Kashimbaya
Sales And Customer Service Officer
Chingola,Chingola
Summary
Multi talented customer service and sales personnel with gained valuable experience in managing and handling wide range of customers, tasks ,inquiries and enthusiastic about resolving issues and maximizing company revenue through customer rapport and customers satisfaction.
Overview
4
4
years of professional experience
Work History
Graduate intern (valuation section)
Chingola Municipal Council
Chingola
05.2021 - 11.2021
- Attending to land rate/real estate related queries
- Accompany valuation officers onsite for valuation of properties
- Document amendment and rectification
- Filing documents in the same regard.
Student intern
Konkola Copper Mines
Chililabombwe
01.2020 - 03.2020
- Explaining what national health insurance scheme is and registering KCM employees
- Filling of documents provided for the same registration.
Customer service officer
Status hitech Zambia
Chingola
07.2022 - 05.2024
- Preparing quotations and making follow ups for orders
- Doing market visitations to understand the needs of customers to serve them better
- Facilitating delivery of goods through preparation documentation required
- Making weekly and monthly sales reports for the department
- Formulation of yearly budgets to forecast sales for the following year
- Doing tenders for long term supply agreements
- Attending to walk in customers.
Education
Bachelor of Arts in Business Administration with Economics - undefined
The University of Zambia
01.2017 - 1 2020
Grade 12 School Certificate - undefined
Mwinilunga Boarding Secondary School
01.2011 - 1 2013
Skills
Excellent interpersonal and communication skills
Sales and Marketing skills
Data analysis
Organizational and time management skills
Problem solving skills
Microsoft office
Team player
ERP system
Short Course Certifications
- Financial Auditing (short course), The University of Zambia (UNZABECA), 10/2019
- Data analysis using Stata (short course), The University of Zambia (UNZABECA), 11/2019
References
- Ms. Angela Oboi, Senior customer service officer, Status Hi-Tech Zambia, 0966940907
- Mr. Ackson Tembo, Senior valuation officer, Chingola municipal council, 0972593010
- Mr. Kaunda Kaoma, Human resource, Konkola copper mines (Chililabombwe), 0977502414
Timeline
Customer service officer
Status hitech Zambia
07.2022 - 05.2024
Graduate intern (valuation section)
Chingola Municipal Council
05.2021 - 11.2021
Student intern
Konkola Copper Mines
01.2020 - 03.2020
Bachelor of Arts in Business Administration with Economics - undefined
The University of Zambia
01.2017 - 1 2020
Grade 12 School Certificate - undefined
Mwinilunga Boarding Secondary School
01.2011 - 1 2013