Chilufya Chitambala
Kalumbila
Summary
Strategic Human Resource practitioner experienced in leading talent acquisition, Human Resource operations, and workforce planning within mining, international development and banking sectors. Proven track record of enhancing Human Resource efficiency - automating reporting workflows and achieving 100% compliance in audits and policy adherence. Adept at aligning talent strategies with organizational growth, leveraging data-driven decision making (90% workforce forecasting accuracy) and process digitization. Leveraging Library and Information Science background to enhance HR data integrity and automation.
Overview
11
11
years of professional experience
Work History
Senior Human Resource Operations Officer
Lumwana Mining Company
09.2025 - Current
- Optimized end-to-end recruitment through HRIS, reducing time-to-hire by 25%, and enhancing hiring manager satisfaction by 30%.
- Introduced a structured onboarding program, improving new hire retention by 40% and onboarding satisfaction to 92%.
- Resolved 95% of employee relations cases internally while maintaining 100% compliance with labor laws and Disciplinary, Complaints, and Grievance Procedures.
- Integrated the Access and Time Management System with SAGE X3, streamlining payroll processes and improving attendance accuracy to 98%.
- A subsidiary of Barrick Mining Corporation
Human Resource Specialist
United States Agency for International Development
12.2024 - 08.2025
- Led the full employee lifecycle for local and expatriate staff, ensuring 100% compliance with USAID and State Department HR policies.
- Streamlined recruitment processes, cutting time-to-hire by 30% through standardized classification and hiring workflows, while ensuring full compliance with the recruitment policy.
- Digitized training development plans using Overseas Personnel System (OPS), cutting planning time by 50% while increasing employee course completion rates by 35%.
- Administered compensation, grading, and promotion workflows via the Overseas Personnel System (OPS), enhancing process efficiency and maintaining 100% compliance with USAID pay and classification standards.
- (USAID/Zambia)
Talent Acquisition Specialist
FQM Trident
04.2023 - 11.2024
- Overhauled the recruitment process, boosting hiring efficiency by 25% and reducing time-to-fill for key roles.
- Launched a DEI sourcing strategy that resulted in a 20% increase in hires from underrepresented groups.
- Leveraged ATS data analytics to provide actionable recruitment insights, improving stakeholder satisfaction by 30%.
- Achieved 90% accuracy in workforce forecasting by aligning recruitment strategies with business development plans.
- A subsidiary of First Quantum Minerals
Human Resource Officer, Shared Services
First Quantum Mining and Operations Limited
02.2022 - 03.2023
- Ensured 98% data integrity in HRIS through monthly audits and corrective updates.
- Maintained a 100% update accuracy rate for promotions, completed within 48 hours of approval.
- Enabled audit-readiness by implementing robust documentation controls, resulting in a 100% compliance record.
- Provided HR general administration support, processing 200+ HR requests monthly with zero compliance issues.
- Developed recommendations from HR data insights, contributing to policy adjustments that enhanced organizational HR practices and compliance.
- (FQMOL)
Human Resource Advisor
FQM Trident
09.2019 - 02.2022
- Partnered with HRBPs to fill strategic roles 20% faster by streamlining the recruitment pipeline.
- Automated 30% of manual recruitment processes, reducing administrative workload and increasing efficiency.
- Enhanced HRIS by digitizing workflows, automating 35% of reporting functions.
- Achieved 100% compliance with statutory hiring regulations and internal audit standards.
- A subsidiary of First Quantum Minerals
Senior Librarian
Eden University
01.2018 - 08.2019
- Spearheaded the digitization of 3,500+ library resources, increasing access to academic materials and reducing retrieval times by over 50%.
- Implemented the Koha Integrated Library Management System, boosting search and checkout efficiency for 5,000+ users by 80%.
- Led the library’s transition to a hybrid model, boosting digital access by 40%.
Assistant Librarian
University of Zambia
05.2016 - 12.2017
- Designed and managed a cataloguing system that improved information retrieval efficiency by 20% across student and faculty use cases.
- Uploaded and maintained 20+ catalogued entries daily into the online system (Unicorn software), ensuring up-to-date digital access.
- Main Library
Relief Human Resource Officer
Standard Chartered Bank
02.2015 - 03.2016
- Managed HRIS updates for 500+ employees with 100% accuracy.
- Coordinated employee benefit disbursements (e.g., gratuities, leave allowances), maintaining 100% accuracy in payment processing.
- Compiled and analyzed recruitment metrics across departments, providing insights that optimized workforce planning and improved hiring outcomes.
Education
Doctor of Business Administration - undefined
ZCAS University
11.2025
Master’s in Business Administration - Finance
Alagappa University
01.2025
Master’s in Business Administration - Human Resource Management
Information and Communications University
01.2024
Advanced Professional Diploma - Human Capital Management
Zambia Institute of Human Resource Management
01.2024
Double Major Bachelor of Arts Degree - Library and Information Science and Development Studies
University of Zambia
01.2014
Grade Twelve School Certificate - undefined
Munali Boys Secondary School
01.2008
Skills
- Payroll
- Compensation and Benefits
- Digital Transformation
- Process Optimization
- Employee Relations
- Employee Engagement
- Onboarding
- Offboarding
- Performance Management
- Stakeholder Management
- Talent Management
- Training and Development
- Workforce Planning
Affiliations
Full Member, Zambia Institute of Human Resource Management, 05/2025
Nrc Number
182855/10/1
Timeline
Senior Human Resource Operations Officer
Lumwana Mining Company
09.2025 - Current
Human Resource Specialist
United States Agency for International Development
12.2024 - 08.2025
Talent Acquisition Specialist
FQM Trident
04.2023 - 11.2024
Human Resource Officer, Shared Services
First Quantum Mining and Operations Limited
02.2022 - 03.2023
Human Resource Advisor
FQM Trident
09.2019 - 02.2022
Senior Librarian
Eden University
01.2018 - 08.2019
Assistant Librarian
University of Zambia
05.2016 - 12.2017
Relief Human Resource Officer
Standard Chartered Bank
02.2015 - 03.2016
Doctor of Business Administration - undefined
ZCAS University
Master’s in Business Administration - Finance
Alagappa University
Master’s in Business Administration - Human Resource Management
Information and Communications University
Advanced Professional Diploma - Human Capital Management
Zambia Institute of Human Resource Management
Double Major Bachelor of Arts Degree - Library and Information Science and Development Studies
University of Zambia
Grade Twelve School Certificate - undefined
Munali Boys Secondary School