CHITEKE KAPEPULA
Lusaka
Summary
Dedicated management trainee with background devoting skills and time to understanding processes, improving procedures and driving customer satisfaction. Well-versed in operational practices, market trends and regulatory guidelines of industry. Enthusiastic application of energy and knowledge toward optimizing operations.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
11
11
years of professional experience
Work History
Management Trainee - Production Accountant
Yalelo Zambia
Lusaka, Zambia
07.2024 - Current
- Assisted with the development of new policies and procedures for daily operations.
- Collaborated with senior management to ensure successful implementation of projects.
- Analyzed financial statements and budgets to identify cost savings opportunities.
- Implemented process improvements that increased efficiency within the organization.
- Prepared monthly reports detailing project status, budget allocations.
- Participated in brainstorming sessions focused on developing innovative solutions.
Lead Accountant - Receivables
Yalelo Zambia
Lusaka, Zambia
05.2022 - 06.2024
- Developed and implemented internal control procedures to ensure accurate reporting of Accounts Receivable financial data.
- Managed month-end close process including preparation of journal entries, account reconciliations, accruals, adjustments.
- Monitored accounts receivables activities to ensure timely payments received from customers and clients.
- Collaborated with external auditors during yearly audit process by providing requested documents or other relevant information.
- Investigated discrepancies in financial records to determine causes and take corrective action when necessary.
Head Credit Controller
Palmridge Properties LTD
Lusaka
05.2021 - 05.2022
- Management and coordination of the 4 regions (Lusaka, Ndola, Kitwe and Livingstone) in the recovery of any unpaid revenue owed to the organization from either commercial collections or individual collections
- Maintaining older relationships through quick service delivery and communicating of recent to old invoices owed to the organization
- Mar ement of Bank statements relating to clients and other organizations
- Overseeing 321 Postpaid Client accounts and 85 Direct Debit Accounts for the Lusaka Region
- Ensuring the creation and dispensation of Payment Schedules, Payment Statements and Payment Dismissal Letters
- Vetting of potential clients ensuring they meet the required conditions with which would allow them to purchase land with the firm
Credit Controller
Airlink BroadBand LTD
Lusaka
04.2019 - 02.2021
- Management and responsible for recovering of any unpaid money that is owed to the organization from either commercial collections or individual collections
- Maintaining older relationships through quick service delivery and communicating of recent to old invoices owed to the organization
- Management of Bank statements relating to clients and other organizations
- Managing 68 Postpaid Client accounts and 35 Direct Debit Accounts
- Ensuring relevant information is obtained from the dispatched support team to enable improved service delivered to clients
- Vetting of potential clients ensuring they meet the required conditions with which would allow them access to the service provided
Credit Controller
Africonnect LTD Billing Center Office
Lusaka
01.2016 - 04.2019
- Management and responsible for recovering of any unpaid money that is owed to the organization from either commercial collections or individual collections
- Maintaining older relationships through quick service delivery and communicating of recent to old invoices owed to the organization
- Management of Bank statements relating to clients and other organizations
- Managing 468 Postpaid Client accounts and 85 Direct Debit Accounts
- Ensuring relevant information is obtained from the dispatched support team to enable improved service delivered to clients
- Vetting of potential clients ensuring they meet the required conditions with which would allow them accordance to the service
Assistant Credit Controller
MTN Billing Center Office
Lusaka
03.2015 - 10.2015
- Contacting and interacting with clients on behalf of organizational staff members
- As well as educating them on various functions of products acquired
- Making appointments with perspective clients as well as maintaining older relationships through quick service delivery
- Storing previous sales transactions from other controllers to make easier reference for operational purposes
- Management of Bank statements relating to clients and other organizations
- Managing 383 Postpaid Client accounts and several other individual accounts
- Ensuring relevant information is obtained from the dispatched support team to enable improved service delivered to clients
Data Entry Agent
MTN Mobile Money Back Office
Lusaka
11.2013 - 03.2015
- Matching soft electronic and hard data submitted by agents for sim registration
- Scanning and saving said information obtained on the organizations' data base
- Ensuring all forms uploaded are valid with accompanying authentic ID's attached
- Verifying numbers and sorting registered clients from the non-registered
- Updating the organizations database in order to enable organizational functions such as market segmentations
Mobile Money Agent
MTN
Lusaka
08.2013 - 09.2013
- Introducing individuals to MTN's newest service Mobile Money
- Educating people on why they should use said service
- Carrying out sim registration for corporate agents that had not been registered
Education
Bachelor of Science - Economics And Finance
University of Lusaka
Lusaka, Zambia10-2023
A Levels - Finance
University of Zambia
Lusaka, Zambia12.2012
IMIS Foundation Diploma -
Keys Technical
Lusaka, Zambia02.2010
High School Diploma -
Rhodes Park Secondary School
Lusaka, Zambia11.2008
Skills
- CRM Software
- Credit Analysis
- Computer Skills
- Account Reconciliation
- Invoice Statements
- Aging Report Creation
- Billing Automation
- Payment Reviewing
- Collections Experience
- Deposit Verification
- Data Analysis
- Problem Anticipation and Resolution
Languages
Languages: English, Bemba, Nyanja
References
References Lucy Muchemwa Credit Control Manager inq. Digital Zambia Limited Contact: +260 971583969 Daniel Mutale Chief Executive of Finance inq. Digital Zambia Limited Contact: +260 978981352
Languages
Timeline
Management Trainee - Production Accountant
Yalelo Zambia
07.2024 - Current
Lead Accountant - Receivables
Yalelo Zambia
05.2022 - 06.2024
Head Credit Controller
Palmridge Properties LTD
05.2021 - 05.2022
Credit Controller
Airlink BroadBand LTD
04.2019 - 02.2021
Credit Controller
Africonnect LTD Billing Center Office
01.2016 - 04.2019
Assistant Credit Controller
MTN Billing Center Office
03.2015 - 10.2015
Data Entry Agent
MTN Mobile Money Back Office
11.2013 - 03.2015
Mobile Money Agent
MTN
08.2013 - 09.2013
Bachelor of Science - Economics And Finance
University of Lusaka
A Levels - Finance
University of Zambia
IMIS Foundation Diploma -
Keys Technical
High School Diploma -
Rhodes Park Secondary School
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