CHITENGI CHINYAMA
Lusaka,Zambia
Summary
Motivated individual with strong drive for excellence. Interprets written requirements and specifications to meet project deadlines and quality standards.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Technician
Hydrautivity Zambia Limited
Lusaka
02.2023 - Current
- Assessing performance of feeling pumps and dispensing machines at Rubis Filling Stations.
- Carried out servicing of feeling pumps and dispensers
- Identified need for maintenance and repair work, scheduling as necessary.
- Created detailed survey reports outlining possible issues and recommended solutions.
Insurance loss adjuster
Complex Risk Solutions
Lusaka
05.2021 - 11.2022
- Escalated critical claims to supervisor for review.
- Gathered, recorded, and distributed complete documentary evidence.
- Achieved positive claim outcomes through careful case management.
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Obtained clear photographic evidence to support customer claims.
- Determined insurance cover level and relevance for accurate claim assessments.
- Recorded detailed, accurate claim particulars for reliable case notes.
- Kept clients well-informed of claim updates and case progress.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
- Handled initial claims enquiries with attention to first-class, personal service.
- Handled all claims and communications within established service level agreements.
- Researched land, property and market values to complete estimations.
- Defended assessments and used data to help facilitate settlement negotiations.
- Stayed updated on market trends for local area and similar property types.
- Inspected damaged property, determining extent of loss and liabilities for insurance claims.
- Created detailed and accurate reports covering value, estimation factors and methodologies.
- Handled claims on behalf of insurance companies covering losses for properties.
Education
Bachelor of Arts - Bachelor of Library and Information Studies, and Development Studies
University of Zambia
Lusaka, Zambia 10/2014 - 03/2019
GCE (Grade Twelve) -
Serenje Boys Secondary
Serenje, Zambia 01/2007 - 12/2011
Skills
- Project estimation and bidding
- Preventive and reparative maintenance
- Issue analysis
- Mechanical knowledge and Repair services
- Safety compliance
- Critical thinking
- Excellent skills in MS Excel, PowerPoint, Word & Project
Languages
English
Fluent
Timeline
Technician
Hydrautivity Zambia Limited
02.2023 - Current
Insurance loss adjuster
Complex Risk Solutions
05.2021 - 11.2022
Bachelor of Arts - Bachelor of Library and Information Studies, and Development Studies
University of Zambia
10/2014 - 03/2019
GCE (Grade Twelve) -
Serenje Boys Secondary
01/2007 - 12/2011
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