Chiti Sikazwe
Ndola,Zambia
Summary
IT technical support specialist with extensive experience in delivering technical support and resolving network issues. Recognized for exceptional collaboration skills and dedication to user education, resulting in improved efficiency and enhanced guest services. Proven ability to thrive in fast-paced environments while maintaining high standards of service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Greenwood manor Hotel
Ndola, Zambia
09.2025 - Current
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Delivered technical support to hotel staff and guests, enhancing service resolution for IT-related issues.
- Installed and configured hardware and software systems throughout the hotel premises.
- Assisted in troubleshooting network connectivity issues for guest services.
- Conducted routine maintenance on computer systems to ensure optimal performance.
- Executed maintenance and upgrades on existing computer systems.
- Collaborated with vendors to resolve equipment malfunctions efficiently.
- Trained staff on effective use of technology and software applications, improving overall user competence and satisfaction.
- Created documentation for technical procedures and user guides, facilitating staff access to essential IT knowledge.
Food and Beverage Supervisor
Urban Hotel Ndola
Ndola
09.2016 - 08.2025
- Supervised daily operations of food and beverage departments.
- Trained staff on service standards and menu knowledge.
- Managed inventory and ordered supplies for restaurant services.
- Coordinated special events and catered functions at the hotel.
- Resolved customer complaints and enhanced guest satisfaction.
- Developed staff schedules to optimize service efficiency.
- Collaborated with kitchen team to ensure timely food delivery.
- Trained new hires in proper food handling techniques and safety regulations.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
Education
Bachelor of Science - Information Technology
Kopaline University
Lusaka, Zambia06-2026
Skills
- Technical support
- Help desk support
- User support
- Desktop support
- Remote desktop support
- Operating system support
- Software configuration
- Hardware installation
- Network troubleshooting
- Server maintenance
- Application support
- Software deployment
Certification
- CCTV Installation and maintenance
Timeline
IT Technical Support Specialist
Greenwood manor Hotel
09.2025 - Current
Food and Beverage Supervisor
Urban Hotel Ndola
09.2016 - 08.2025
Bachelor of Science - Information Technology
Kopaline University