Chola mitimingi
Lusaka,Zambia
Summary
Dynamic professional with proven expertise in cash handling and transaction balancing at ZANACO Xpress. Demonstrated leadership in supervising peers and enhancing customer service. Skilled in process improvement and effective communication, consistently fostering strong relationships to drive sales support and operational efficiency.
Overview
12
12
years of post-secondary education
4
4
years of professional experience
Work History
Software Operator and Cashier
Fortebet Company
Lusaka
07.2021 - 07.2022
- Performed software operation and cashier duties at Bola Bet.
- Operated gaming equipment according to company standards and regulations.
- Monitored customer interactions, ensuring adherence to company policies and enhancing overall compliance.
- Trained new operators on equipment usage and safety protocols, facilitating smoother onboarding processes.
- Maintained cleanliness and organization of the gaming area to enhance customer experience.
- Responded promptly to customer inquiries, providing assistance that improved customer satisfaction.
Agent
ZANACO Xpress
Longacres
01.2020 - 01.2021
- Provided assistance to customers at ZANACO Xpress in Longacres, enhancing customer experience.
- Assisted customers with inquiries and service requests effectively.
- Processed transactions using the point-of-sale system accurately.
- Supervised peers and managed daily business transactions, ensuring accuracy and efficiency.
- Managed inventory levels and organized stock for efficient access.
Sales Manager
Nadia General Dealer
Lusaka
01.2018 - 01.2019
- Led sales team to address customer needs and improve satisfaction levels.
- Created training programs for new sales representatives to boost performance.
- Trained and supervised sales staff to enhance product knowledge.
- Trained and supervised sales staff to improve product knowledge and sales techniques.
- Developed promotional campaigns to increase customer engagement.
Education
Grade 12 School Certificate - Grade ten(10) to twelve (12)
Arakan Boys Secondary School
Lusaka , Zambia 01.2015 - 12.2017
Grade 9 Certificate - Grade Eight (8) to Nine(9)
Kamwala South Secondary School
Lusaka , Zambia 01.2013 - 12.2014
Certificate - Grade one (1) to Seven (7)
Kamwala Primary School
Lusaka, Zambia 01.2006 - 12.2012
Skills
- Point of sale
- Cash handling
- Transaction balancing
- Customer service
- Sales assistance
- Process improvement
- Time management
- Attention to detail
- Team leadership
- Effective communication
- Relationship building
Accomplishments
- High school monitor
- Currently Class Representative at University level
Personal Information
- Date of Birth: 07/04/99
- Marital Status: Single
- Religion: Christian
- Place of Birth: UTH
Current Status
- Date of Birth: 07/04/99
- Marital Status: Single
- Religion: Christian
- Place of Birth: UTH
Attributes
- Date of Birth: 07/04/99
- Marital Status: Single
- Religion: Christian
- Place of Birth: UTH
References
References available upon request.
Timeline
Software Operator and Cashier
Fortebet Company
07.2021 - 07.2022
Agent
ZANACO Xpress
01.2020 - 01.2021
Sales Manager
Nadia General Dealer
01.2018 - 01.2019
Grade 12 School Certificate - Grade ten(10) to twelve (12)
Arakan Boys Secondary School
01.2015 - 12.2017
Grade 9 Certificate - Grade Eight (8) to Nine(9)
Kamwala South Secondary School
01.2013 - 12.2014
Certificate - Grade one (1) to Seven (7)
Kamwala Primary School
01.2006 - 12.2012