CHOLA MWABA
Lusaka
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
PROJECT PLANNER
UPLIQUID
03.2023 - Current
- Develop proposals for prospective clients
- Pursuing leads and moving the through the sales cycle
- Developing plans for business and revenue growth
- Planning and implementing new target markets
- Increasing value of current customers while attracting new ones
- Spear heading technical team schedules
- Spear heading FTTH Projects
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
Manager Technical
Vision Wireless Limited
01.2021 - 01.2022
- Develop proposals for prospective clients
- Pursuing leads and moving the through the sales cycle
- Developing plans for business and revenue growth
- Planning and implementing new target markets
- Increasing value of current customers while attracting new ones
- Ground breaking for new offices
- Country Wide Mobile Signal Enhancement
- Spear heading Technical team schedules
- Spear heading Installations
- Remote Support for technical stuff
- Managed implementation of new technological improvements resulting in increased efficiency.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Recruited and trained IT team members.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
Technical Support Specialist
INQ DIGITAL
08.2016 - 01.2021
- Ensure that the radio access/transmission network and fiber core network infrastructure are deployed to perform according to plan
- I have dealt with Cambium networks
- They have a cambium network that they have implemented in most of the provinces and also a radwin network
- These two networks have helped me in learning how to plan frequency segments to each of the sectors so as to not have radio frequency interference
- Ensure that radio access/transmission network and fiber
- Network Infrastructure
- Manage routine maintenance of wireless & fiber core network infrastructure
- Ensure that network infrastructure standards and practices conform to the Zambia legal, regulatory as well group requirements
- Support network infrastructure and services to deliver agreed upon SLAs to customers by promptly resolving service reliability escalations
- Respond to on call network infrastructure escalations
- Ensure that Customer Last mile links and services are implemented in line with required standards, expectations and timelines
- Ensure standards and requirements are met through conducting quality assurance tests
- Configure customer networks (WAN/IPVPNs) and provide support in network upgrades within the agreed time frames
- Proactively troubleshoot and resolve customer last mile link problems and offer best solution timeously or escalate where necessary
- Advice to customers ensuring that all work meets the required standards of service.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
Warehouse Manager/ Technician
LBNCo
01.2015 - 05.2016
- Point to Point Wireless Connection
- GPON and EPON installations
- Basic Setup of Microwave Antennas
- Network Trouble shooting with HFC Spectrum
- Analyzer
- Cleaning of Pits for WHS (Work, health and safety) purposes
- Distribution of Stock to Specified Installers
- Safe Guards ware house operations and Contents
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Senior Telecom Technician
KCM System Information, Technology of Zambia
08.2009 - 05.2013
- To install and maintain Telephone (Digital and Analogue) and Data Network Lines
- Maintain the leaky Feeder
- System for Underground
- Communication
- To maintain all works pertaining to Structured cabling i.e
- Telecom Closet maintenance etc
- Troubleshooting Computer Networking Faults
- Optic Fiber Route Tracing using Light Source
- Maintenance of the Main Distribution Frame (MDF)
- Spearheading Team Work Schedules
- Straight Through and Cross Over Ethernet Cable termination
- Unlabeled Network Port Tracing
- Installation and termination of Network and Telephony Ports
- Underground Cable Jointing
- Installation and maintenance of Private automated branch exchange and IDF Wiring
Intern Telecom Technician
Kokoda Copper Mines
01.2008 - 07.2008
- To install and maintain Telephone (Digital and Analogue) and Data
- Underground Cable Jointing
- Maintenance of the Main Distribution Frame (MDF)
- Network Lines
- Troubleshooting Computer
- Networking Faults
Education
Diploma - Telecommunications
Zamtel Training College
Ndola Zambia06.2009
Diploma IT Networking - Computer Networking And Administration
West Cost Institute of Technology
Perth Australia06.2013
CCNA Levels 1 – 4 Certificate IV Networks IT Certificate III Server Administration Data Cabling License AU/NZ/ISO Standard IT Certificate II Server Administration: Active Directory, Exchange, SharePoint, Data Centre Falls Arrest Certificate Huawei Switching And Routing CertificateCCTV Certificate Alison Online Universities - Network And System Administration
West Coast Institute of Technology
Perth Australia02.2014
Skills
- Installation and Configuration of Cambium
- Equipment
- Installation and Configuration of Radwin
- Installation and Configuration of Switches and
- Routers
- Installation and Configuration of CCTV Installation and Configuration of WIFI
- Accessories
- Installation of Mobile Phone Signal Boosters
- Operational Efficiency
- Data Communications
- Quality Assurance and Control
- Project Drawings
- Budgetary Controls
- Strategy Implementation
- Construction Project Management
- Field Surveys
- Project Records
- Training Junior Team Members
- Service Level Agreements
Accomplishments
- Collaborated with team of 15 in the development of Video Analytics artificial intelligence system for a Tower Hosting Company using existing cctv infrastruture
- .Implemented a hybrid system of over 60 cameras for DAMUST Farms in Mkushi
- Was employee of the year for 3 straight years under my previous organization
Timeline
PROJECT PLANNER
UPLIQUID
03.2023 - Current
Manager Technical
Vision Wireless Limited
01.2021 - 01.2022
Technical Support Specialist
INQ DIGITAL
08.2016 - 01.2021
Warehouse Manager/ Technician
LBNCo
01.2015 - 05.2016
Senior Telecom Technician
KCM System Information, Technology of Zambia
08.2009 - 05.2013
Intern Telecom Technician
Kokoda Copper Mines
01.2008 - 07.2008
Diploma - Telecommunications
Zamtel Training College
Diploma IT Networking - Computer Networking And Administration
West Cost Institute of Technology
CCNA Levels 1 – 4 Certificate IV Networks IT Certificate III Server Administration Data Cabling License AU/NZ/ISO Standard IT Certificate II Server Administration: Active Directory, Exchange, SharePoint, Data Centre Falls Arrest Certificate Huawei Switching And Routing CertificateCCTV Certificate Alison Online Universities - Network And System Administration
West Coast Institute of Technology
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