Chonya Hamweendo
Lusaka
Summary
Hardworking employee enthusiastic about learning Banking field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Service Consultant
First National Bank, FNB
06.2021 - Current
- Greet customers and assist with inquiries related to bank products, accounts, transactions, and services.
- Resolve customer complaints or refer complex issues to appropriate departments.
- Maintain a positive and professional attitude while ensuring customer satisfaction.
- Issue bank drafts, money orders, and manage account openings and closures.
- Ensure transactions are processed accurately and securely, following compliance regulations.
- Promote and cross-sell bank products like savings accounts, credit cards, loans, and investment options.
- Identify customer needs and match them with suitable banking solutions.
- Meet or exceed monthly sales targets set by the branch or management.
- Assist clients in setting up and managing personal or business bank accounts.
- Provide guidance on digital banking services (e.g., online banking, mobile apps).
- Follow up with customers to ensure satisfaction and encourage continued use of services.
- Verify customer identity and documentation as per KYC (Know Your Customer) guidelines.
- Follow anti-money laundering (AML) and other regulatory compliance procedures.
- Maintain confidentiality and security of customer information.
- Work closely with branch staff to ensure smooth operations and excellent customer experience.
- Participate in staff meetings, training sessions, and performance reviews
Retail Business Officer/Bank Loan Officer
AB Bank Zambia
11.2019 - 04.2021
- Interview loan applicants to understand their financial needs.
- Collect and verify financial documents like income statements, credit reports, tax returns, etc.
- Assess creditworthiness using financial analysis tools
- Review loan applications for completeness and accuracy.
- Recommend loan approvals or denials based on internal policies and risk assessment.
- Present loan packages to underwriting or loan committees if needed
- Build and maintain relationships with clients to generate repeat business and referrals.
- Streamlined workflow.
- Translated business priorities into implementable actions.
- Promote loan products and services to potential clients.
- Collaborate with other bank staff to meet sales goals.
Customer Care Executive
MTN Zambia
04.2019 - 10.2019
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assigned and designated job territories to customer care staff according to performance and history.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Administrative Assistant
Radian Logistics
05.2017 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Diploma in Business Adminstration - Business Administration And Management
National Institute of Public Adminstration
LusakaBBA - Business Administration And Management
University of Lusaka
Lusaka04-2026
Skills
- Customer relations
- Negotiation tactics
- Technical support
- Marketing strategies
- Networking
- Complaint resolution
- Cross-Selling & Upselling
- Detail Oriented
Certification
- Sales Training -
- Intergrated Advise
Additional Information
I am a self Motivated And Hard Working Individual With Proven track record.
Timeline
Sales and Service Consultant
First National Bank, FNB
06.2021 - Current
Retail Business Officer/Bank Loan Officer
AB Bank Zambia
11.2019 - 04.2021
Customer Care Executive
MTN Zambia
04.2019 - 10.2019
Administrative Assistant
Radian Logistics
05.2017 - 02.2019
Diploma in Business Adminstration - Business Administration And Management
National Institute of Public Adminstration
BBA - Business Administration And Management
University of Lusaka
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