Choolwe Masole Chidothi

Monitored and evaluated customer experience across all digital touch points per taxpayer charter.

Assessed effectiveness and accuracy of taxpayer education services provided to clients.

Identified training needs based on quality assurance gaps to enhance service delivery.

• Resolved unexpected issues during events while maintaining a positive demeanor.
• Developed creative strategies to maximize attendee engagement at events.
• Implemented innovative ideas to enhance attendee experiences across all events.
• Created guest lists and seating plans for corporate functions per company guidelines.
• Established strong client relationships through effective communication in person and over the phone.
• Maintained comprehensive records of event activities, including attendance, expenses, and revenue.
• Organized guest support services to address accommodation and transportation needs.
• Executed procurement logistics for event preparation and prepared post-event reports.

• Managed operations at ZRA service center, ensuring efficient service delivery.
• Advised taxpayers on ZRA services to improve compliance and awareness.
• Verified TaxOnline tasks to uphold accuracy and regulatory standards.
• Assisted taxpayers with online submissions for income tax, VAT, and various returns.
• Prepared comprehensive stakeholder engagement reports with actionable insights.
• Organized public education initiatives by drafting speeches, memos, and media content.
• Represented ZRA in media engagements to effectively communicate taxation issues.
• Identified workplace risks and documented findings for escalation to senior management.

• Ensured compliance across all tax types by preparing accurate returns and calculations.
• Streamlined tax processes to enhance client experience.
• Conducted thorough research on taxpayer eligibility for deductions and credits.
• Addressed tax-related inquiries, providing technical support and documentation.
• Delivered tax awareness programs via TV and radio to simplify processes.
• Educated taxpayers on utilizing platforms like ASYCUDA World and TaxOnline.
• Assisted with corporate and individual tax returns, ensuring adherence to policies.

• Supervised and mentored junior customs officers to ensure compliance with valuation and classification standards.
• Reviewed import and export documentation for adherence to regional trade agreements.
• Prepared and submitted monthly station reports to regional management for performance tracking.
• Collaborated with intelligence units, like the RTSA and the immigration office under the Ministry of Home Affairs, to enhance risk analysis and enforce compliance efficiently.
• Carried out physical inspections of goods being imported into Zambia to ensure trade compliance and facilitation.
• Carried out a physical inspection of goods being exported out of Zambia to ensure trade compliance and facilitation.

• Conducted physical inspections and audits to ensure accurate declarations and duty compliance.
• Maintained and reconciled financial records for station operations to uphold fiscal integrity.
• Guided taxpayers on customs policies and procedures at client service desk.
• Managed nightly patrols to intercept non-compliant importers and enforce duty collection.
• Ensured efficient import and export processes by thoroughly verifying documentation.
• Facilitated swift cargo movement through precise code classification.
• Performed regulatory compliance audits on traders to ensure adherence.

• Managed records to ensure full compliance with customs regulations and standards.
• Analyzed import and export data to identify trends and recommend policy adjustments.
• Supported risk analysis activities to enhance revenue collection at the station level.
• Facilitated cross-border trade by efficiently processing cargo clearances and ensuring policy adherence.

• Conducted qualitative and quantitative research on climate change adaptation initiatives.
• Prepared comprehensive reports and recommendations based on data analysis.
• Facilitated stakeholder workshops to develop innovative strategies.
• Maintained detailed documentation, ensuring high accuracy in data reporting.
• Organized data and files meticulously to enhance research efficiency.
• Collaborated with multidisciplinary teams to optimize research processes.
• Communicated effectively with team members to foster a collaborative environment.