Choolwe Mungala
Lusaka
Summary
Dynamic Business Systems Engineer with a proven track record at Sasai Fintech, excelling in integrated systems analysis and efficiency improvement. Achieved a 95% success rate in product deployment while enhancing team capabilities through targeted training. Adept at conflict resolution and fostering collaboration between technical and business units to drive project success.
Overview
17
17
years of professional experience
Work History
Business Systems Engineer
Sasai Fintech
Lusaka
01.2020 - Current
- Managed product deployment and analysis for payment system products across multiple regions.
- Conducted product demonstrations and provided targeted sales training to enhance team capabilities.
- Executed software regression testing and configuration for system optimization.
- Developed installation processes and checklists, boosting support service efficiencies by 55%.
- Achieved a 95% success rate with 50% reduction in downtime through improved procedures.
- Liaised effectively between business and technical units to align project goals.
- Crafted technical procedural documentation to comply with service level agreements.
- Supported group IT systems, vendor management, and integration of eco payment technologies.
Technical Product Engineer
Liquid Telecom Payments
01.2015 - 01.2020
- Company Overview: Zambia/ Zimbabwe
- Pos Projects Management And Implementation.
- Point Of Sale Repairs And Functional Quality Assurance.
- Api Integrations For Fintech Platforms, Including Payment Products And Banking Systems.
- Collaborate With Teams To Design Features That Meet Financial Compliance Standards.
- Quantify Workplace Banking's Contribution To Retail Product Sales (Pos, Pinpads), Partnering Closely With Retail Product Managers To Incorporate Inputs Into Forecasting Processes Based On Workplace Banking's Annual Operating Plan And Budget.
- Prepare And Present Product Roadmap Reviews As Well As Providing Product's General Strategic Direction.
- Manage And Improve The Process To Identify, Review And Approve Service Enhancements And Extensions Ensuring Requests Include A Financial Or Business Impact Analysis.
- Developed Integrated A Goal To Plan Marketing Product Communications For Quarterly Product Launches And Digital/ Mobile Offerings.
- Zambia/ Zimbabwe
Technical Services Support
Transaction Payment Solutions
Lusaka
01.2009 - 01.2015
- Conducted quality control analysis and test plans for newly developed modules.
- Monitored and maintained POS machines telecom network, ensuring seamless interaction with Airtel, Zamtel, MTN, and Liquid Telecom networks.
- Elicited and documented business requirements for accurate project execution.
- Ensured consistent quality assurance in reporting procedures to optimize client satisfaction.
- Formulated and re-engineered business processes for improved efficiency.
- Facilitated integration and communication among applications, databases, and technology platforms at a business level.
- Provided support and maintained quality assurance for software products.
Education
Certificate - Simphony Cloud/ Sales Specialist
Oracle University
United States Of America 01-2025
Pax Certification - POS Technology - Digital Payment Systems
Pax Training Centre
South Africa01-2017
Verifone Certification - POS Technology - Digital Payments
Verifone Training Centre
South Africa01-2011
Core Banking Certification: Postilion -
S1/ACI Worldwide Universal Payments
South Africa01-2011
Certification - Cisco Certified Network Associate
ICT Resource Centre
Lusaka, Zambia01-2010
Advanced Diploma - Computer Science
Zambia Institute Of Management
Lusaka, Zambia01-2007
Skills
- Project management
- Payment systems
- Integrated systems analysis
- Conflict resolution
- Performance-oriented attitude
- Efficiency improvement
- Customer service
- Technical support
Accomplishments
- Research and evaluation of payments industry vertical products resulted in the successful launch and partnership with Oracle Symphony Product 2025
- Site engineer - Zanaco POS POC (Verifone X990 and Pax A920 Pro smart mobile payment terminal system platform integration: 2024
- Business analyst in charge of systems migration for Absa Bank Zambia from the Liquid Management Portal to the Terminal Management Portal in 2023
- Test regression engineer in charge of Android application (Pax A920 new release) for POS retail solutions and system issues for deployment, 2023
- Project engineer in charge of terminal migration, system remote access, and upgrade for Absa terminals across Africa via USB loader rollout led the technical deployment, while keeping the team focused on business objectives and tracked progress to ensure project milestones were completed on time, on budget, and with the desired results 2022 - 2023
- Quality assurance analyst, system integration, and user acceptance testing facilitating on-time, on-budget, and acclaimed 'go-live' of POS system on retail implementations for up to 150 pax A920 Android Absa Bank Zambia merchant acquiring 2022 - 2023
- Remote expert technical specialist for Absa Bank in Zamba, Botswana (Pinpad Q25 project deployment), supporting the Absa technical team across the country during implementation and integration to their core banking system in 2022
- Remote Site Solution Engineer for Absa Zambia, Botswana (Pinpad S300 Deployment Project – Till Integration Merchant Stores) 2022-2023
- Coordinated and tested POS software, configuration tools for the region, and successfully deployed them without causing business disruption to our clients in 2022
References
Furnished Upon Request
Timeline
Business Systems Engineer
Sasai Fintech
01.2020 - Current
Technical Product Engineer
Liquid Telecom Payments
01.2015 - 01.2020
Technical Services Support
Transaction Payment Solutions
01.2009 - 01.2015
Certificate - Simphony Cloud/ Sales Specialist
Oracle University
Pax Certification - POS Technology - Digital Payment Systems
Pax Training Centre
Verifone Certification - POS Technology - Digital Payments
Verifone Training Centre
Core Banking Certification: Postilion -
S1/ACI Worldwide Universal Payments
Certification - Cisco Certified Network Associate
ICT Resource Centre
Advanced Diploma - Computer Science
Zambia Institute Of Management
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