Choolwe Sikazwa
Lusaka
Summary
Achieved significant improvements in team productivity and customer satisfaction at Esse Clearing Limited by leveraging expertise in staff management and process optimization. Excelled in training and mentoring, fostering a collaborative environment that reduced employee turnover and enhanced operational efficiency. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Esse Clearing Limited
09.2012 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Transport & Logistics Management
University of Zambia
Lusaka ZambiaCertificate - Customs Clearing & Forwarding
Sibu Training Institute
Livinstone Zambia12.2011
Certficate - Information Technology
Youth Community Training Center
Livingstone Zambia12.2009
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Process Monitoring and Improvement
- Waste Reduction
- Teamwork and Collaboration
Hobbies
Reading books
Adventure
Languages
English
Tonga
Nyanja
Timeline
Supervisor
Esse Clearing Limited
09.2012 - Current
Transport & Logistics Management
University of Zambia
Certificate - Customs Clearing & Forwarding
Sibu Training Institute
Certficate - Information Technology
Youth Community Training Center
Similar Profiles
Shankar BhattaraiShankar Bhattarai
System Analyst - Banking System at Nepal Clearing House Limited (NCHL)System Analyst - Banking System at Nepal Clearing House Limited (NCHL)
Yeuk Ling, William LIYeuk Ling, William LI
Senior System Engineer at Hong Kong Exchanges and Clearing LimitedSenior System Engineer at Hong Kong Exchanges and Clearing Limited
ROSE SHIOROSE SHIO
Internship Student at JLAX CLEARING AND FORWARDING LIMITEDInternship Student at JLAX CLEARING AND FORWARDING LIMITED