Christaballe Panganayi
Lusaka
Summary
Detail-oriented Bachelor of Business Administration graduate with experience in business operations, customer service, and financial administration. Developed billing and account management skills during an internship and led short-term and long-term rental operations as Assistant General Manager at Ticia Apartments. Recognized for strong organizational skills and effective problem-solving.
Overview
2
2
years of professional experience
Work History
Assistant General Manager
Ticia Apartments
Lusaka
01.2024 - Current
- Managed daily operations to ensure smooth functioning of property services.
- Coordinated maintenance schedules and addressed resident service requests to improve resident satisfaction.
- Oversaw leasing processes, including tenant screening and lease agreements.
- Developed staff training programs to enhance team performance and customer service.
- Implemented marketing strategies to attract new residents and maintain occupancy rates.
- Conducted property inspections to uphold standards of cleanliness and safety.
- Fostered positive relationships with residents through regular communication and community events.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Monitored inventory levels and placed orders for new stock.
- Identified customer needs and delivered relevant product solutions and promotions.
- Identified opportunities for cost savings and operational efficiency improvements.
Billing & Accounting Intern Clerk
Eastern Water and Sanitation Company
Chipata
06.2024 - 08.2024
- Managed daily accounts payable and receivable transactions efficiently.
- Maintained accurate records of all transactions related to accounts receivables and payables.
- Utilized accounting software to maintain accurate financial records and ledgers.
- Coordinated interdepartmental communication to resolve billing discrepancies efficiently.
- Streamlined transaction processes using automation systems for payment and invoice processing.
- Developed and maintained spreadsheets to track financial data.
- Analyzed customer payment trends to identify areas for improvement.
- Conducted research into discrepancies between invoices and payments received.
- Compiled information for annual budget preparation process.
Education
BBA - Human Resources Management
DMI ST. EUGENE UNIVERSITY
CHIPATA, ZAMBIA11-2026
Skills
- Operations management
- Financial analysis
- Data analysis
- Forecasting
- International business
- Human resources
- Team collaboration
- Teamwork
- Problem-solving aptitude
- Customer service
Accomplishments
Top performer award Semester V 2024 & Semester VIII 2025
Timeline
Billing & Accounting Intern Clerk
Eastern Water and Sanitation Company
06.2024 - 08.2024
Assistant General Manager
Ticia Apartments
01.2024 - Current
BBA - Human Resources Management
DMI ST. EUGENE UNIVERSITY