MRS MAWILA NATASHA CHIPOYA
3595/ M Lusaka West
Summary
A results-driven Business Development professional with over 7 years of experience in higher education settings. Proven track record of creating and implementing innovative strategies to drive revenue growth, foster strategic partnerships, and enhance the university's overall reputation. Adept at identifying emerging market trends, leveraging data-driven insights, and leading cross-functional teams to achieve ambitious goals. Strong communicator with exceptional negotiation skills, adept at building and maintaining relationships with key stakeholders, including industry leaders, alumni, and faculty. Committed to advancing the university's mission by cultivating a vibrant ecosystem of collaboration, entrepreneurship, and educational excellence. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in management.
Overview
15
15
years of professional experience
Work History
DIRECTOR OF BUSINESS DEVELOPMENT
UNIVERSITY OF LUSAKA
01.2020 - Current
- Identify opportunities for business and growth
- To reinforce quality assurance in all University programs and enhancing culture of good customers service
- Supervise Marketing and Customer service departments
- To collaborate with other institutions and manage these relationships
- Manage existing partnerships with local and international organizations
- Assist in building of the University Strategic Plan, Business Plans and Marketing Plans in consultation with management and other departments
- Perform other duties that may be assigned by the Registrar, Deputy Vice Chancellor and Vice Chancellor.
- Identified and pursued valuable business opportunities to generate new revenue streams and improve bottom line profit.
- Establish, initiate and optimize business development strategies based on targets, programme specifications, market data and budget factors.
- Support marketing and customer service teams in creating, deploying and optimizing campaigns for clients.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Consult with programme development teams to enhance products based on customer interest data.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Assess performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Leverage education industry trends and competitive analysis to improve customer relationship building.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Develop and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
- Create vision and provided leadership for targeting larger prospects.
- Contributed to industry organization and trade shows to gather competitive and industry intelligence.
- Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
- Enhanced revenues in several programs by implementing creative customer service training techniques for staff.
BUSINESS DEVELOPMENT MANAGER
UNIVERSITY OF LUSAKA
01.2015 - 01.2019
- Participated in and accept shared responsibility for the corporate leadership, management and development of the University
- Represented the University as appropriate at forums that pertain to business development
- Spear headed the building of the University Strategic Plan, Business Plans and Marketing Plans in consultation with management and other departments
- Managed all Social Media Accounts growing the following to over 200,000 followers on Facebook, 12,000 on Instagram and 1,900 followers on twitter.
- Mapped out action plans that is to be delegated to all staff members and aligned with respective job descriptions
- Solicited and managed workshops from organizations and other institution that the University can facilitate.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed research to uncover potential target areas, markets and industries.
- Generated new business with marketing initiatives and strategic plans.
- Increased enrollment numbers through various marketing campaigns from 300 students per semester to 1,800 new students per semester.
- Compiled product, market and customer data to generate informed enrollment projections.
MANAGEMENT TRAINEE
UNIVERSITY OF LUSAKA
01.2014 - 01.2015
- Managed updating of University website
- Assisted upper management in management in setting performance goals and objectives
- Observed experienced workers to acquire knowledge of methods and procedures
- Received training in different departments to gain perspective, including Marketing, Student services, Human resource and IT departments
- Assisted in coordinating and implementing strategic marketing campaigns
- Organized Zambia Agriculture commercial show exhibits in which UNILUS was awarded “Best Educational Institution Exhibit”.
- Gained knowledge of company policies, protocols and processes
VICE PRESIDENT
EXTERNAL, UNIVERSITY OF MANITOBA SUPPLY CHAIN, The University
01.2013 - 01.2014
- Represented UMSCO at various external events and nurtured sponsorship for the association.
- Carry out recruitment, generate membership and manage meetings and oversee all event logistics.
- Provided information and resources to those whose major is Supply Chain and Logistics, or to those considering majoring.
- Acted as liaison between University of Manitoba and Supply Chain organizations.
- Organized annual networking event with representatives from companies highly involved in Logistics and Supply Chain Management.
TUTOR
BUSINESS MANAGEMENT, INTERNATIONAL COLLEGE OF
01.2010 - 01.2011
- My role as a tutor was to improve students' academic performance, including study strategies, note-taking skills and approaches to answering test questions and assignments.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided assignment assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
Education
DOCTORATE OF BUSINESS ADMINISTRATION -
PARIS SCHOOL OF BUSINESS
FRANCE 2025
MASTER OF SCIENCE - MANAGEMENT (MERIT)
UNIVERSITY OF GLASGOW
SCOTLAND2017
CERTIFICATE - Management of Higher Education Institutes
GALILEE INTERNATIONAL MANAGEMENT INSTITUTE
ISRAEL 2015
BACHELOR OF ARTS - ECONOMICS AND MANAGEMENT
UNIVERSITY OF MANITOBA
CANADA 2014
GCE O'LEVEL -
RHODESPARK SCHOOL
LUSAKA, ZAMBIA 2008
Skills
- Proficient in all Microsoft Office applications
- Detail-oriented
- Strong business acumen
- Excellent analytical, problem-solving, and decision-making skills
- Strategic Planning
- Customer Service
- Market Research
- Social Media Marketing
- Business Development
- Strategic Partnership
- Team Leadership
WORKSHOPS
• Association of African Universities Management Development Training Workshop | 2015
• Association of African Universities Training Workshop on University-Industry Linkages | 2016
• Association of African Universities Training on the Entrepreneurial African University | 2016
• University of Glasgow Principles and Practice of Leadership | 2017
• Management as a Performing Art Workshop Series | 2017
• Industry Masters Business Sustainability | 2017
• Association of African Universities Training Workshop on Quality Assurance in Higher & Tertiary Education | 2021
Timeline
DIRECTOR OF BUSINESS DEVELOPMENT
UNIVERSITY OF LUSAKA
01.2020 - Current
BUSINESS DEVELOPMENT MANAGER
UNIVERSITY OF LUSAKA
01.2015 - 01.2019
MANAGEMENT TRAINEE
UNIVERSITY OF LUSAKA
01.2014 - 01.2015
VICE PRESIDENT
EXTERNAL, UNIVERSITY OF MANITOBA SUPPLY CHAIN, The University
01.2013 - 01.2014
TUTOR
BUSINESS MANAGEMENT, INTERNATIONAL COLLEGE OF
01.2010 - 01.2011
DOCTORATE OF BUSINESS ADMINISTRATION -
PARIS SCHOOL OF BUSINESS
MASTER OF SCIENCE - MANAGEMENT (MERIT)
UNIVERSITY OF GLASGOW
CERTIFICATE - Management of Higher Education Institutes
GALILEE INTERNATIONAL MANAGEMENT INSTITUTE
BACHELOR OF ARTS - ECONOMICS AND MANAGEMENT
UNIVERSITY OF MANITOBA
GCE O'LEVEL -
RHODESPARK SCHOOL
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