Christopher Chimfwembe
Lusaka,Lusaka
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ATM Technician
SPEEDPAY LIMITED
02.2022 - Current
- Explain diagnostic findings to customers and outlined repair or service options.
- Develop detailed maintenance schedules for ATM equipment to maximize equipment lifetimes.
- Assist customers with technical support inquiries.
- Generate reports for customer service issues and repair records.
- Install and maintain automated teller machines.
- Diagnose and troubleshoot problems, repairing, and restoring machines to peak performance.
ATM Custodian
ARMAGUARD LIMITED
06.2021 - 10.2021
- Replenished cash in ATMs.
- Sorted Notes.
- Provided first level maintenance of the ATMs.
- Did daily reconciliations.
HEAD ATM SUPPORT
MAMBOPAY LIMITED
10.2017 - 06.2021
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
ATM Service Technician
NEWTECH SYSTEMS LIMITED
11.2014 - 10.2017
- Trained customer employees and managers on machine use and maintenance.
- Serviced the entire Muchinga Province's Finance, INDO Zambia Bank (IZB), Zanaco and NATSAVE ATMs.
- Generated reports for customer service issues and repair records.
- Serviced ATM equipment for expedient repair and minimal downtime.
- Developed detailed maintenance schedules for ATM equipment to maximize equipment lifetimes.
ATM Service Technician
FIRST NATIONAL BANK-FNB
06.2014 - 10.2014
- Adhered to safety protocols and policies to reduce workplace hazards.
- Streamlined ATM repair processes to minimize day-to-day downtime and increase overall productivity.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Efficiently troubleshot and repaired ATM equipment to cut company costs and maximize productivity.
ATM Field Service Technician
PROXY LIMITED
08.2005 - 05.2014
- Facilitated maintenance team training procedures to align with company standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed and maintained automated teller machines in retail stores.
- Serviced ATM equipment for expedient repair and minimal downtime.
- Assisted customers with technical support inquiries.
- Generated reports for customer service issues and repair records.
Education
High School Diploma -
Mansfield College of Technology
Lusaka04.2001
Skills
- Electrical Knowledge
- Mechanical Aptitude
- Equipment Calibration
- Hardware Repair
- Software Installation
- ATM Maintenance
- Machine Reassembly
- Cable Management
- Breakdown Prevention
- Excellent Communication
- ATM component repair
- ATM installation knowledge
Certification
- 2nd Level Maintenance - NCR Selfservice Series Training - Five days.
- 2nd Level Maintenance - Wincor Nixdorf Training - Five Days.
- Servicing HP Rack & Tower Servers Training - Five Days.
Additional Information
PERSONAL DETAILS
Forename : Christopher
Sir name : Chimfwembe
Marital status : Married
Date of Birth : 01/01/1980
Sex : Male
Nationality : Zambian
NCR # : 732744/11/1
Passport # : 379788
Drivers license # : 84638/3/1
Cell # : +260975008361
REFEREES
Mr. Tembo Oscar,
Technical manager,
Computech Ltd
Cell +260 977 720 927
Mr. Banda Andrew
IT Manager,
First National Bank,
Cell +260 966 181 973
Haja, Manager - ATMs
Newtech Business System Ltd,
Cell +260979575322
Paul Siyanda
Customer Service Manager,
MamboPay Limited,
Cell 0977961936.
Languages
Bemba, Nyanja
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ATM Technician
SPEEDPAY LIMITED
02.2022 - Current
ATM Custodian
ARMAGUARD LIMITED
06.2021 - 10.2021
HEAD ATM SUPPORT
MAMBOPAY LIMITED
10.2017 - 06.2021
ATM Service Technician
NEWTECH SYSTEMS LIMITED
11.2014 - 10.2017
ATM Service Technician
FIRST NATIONAL BANK-FNB
06.2014 - 10.2014
ATM Field Service Technician
PROXY LIMITED
08.2005 - 05.2014
High School Diploma -
Mansfield College of Technology
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