Christopher Mapipo
Lusaka
Summary
Results-driven Chartered Insurer with a passion for customer-centric strategy and proven ability to lead and transform companies. Entrepreneurial mindset, skilled at growth and development among executive and staff teams. Effective communicator and strategic thinker. Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
23
23
years of professional experience
Work History
Management Consultant
Independent Consultant
Lusaka, Zambia
07.2022 - Current
- Met with clients to discuss expectations to ascertain best ways to meet projected goals.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Optimized management roles, facilitated communication and adjusted culture to be more open and productive.
- Assisted with the development of forward-thinking and effective operational policies to address changing needs.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Assisted in the development of performance metrics that measure progress against goals.
- Identified areas of risk within existing operations and devised mitigation strategies.
- Involved in recruiting and hiring processes to bring on board team members with exceptional aptitude, skill levels and expertise.
General Manager / Principal Officer
Meanwood General Insurance Company Ltd
Lusaka
01.2020 - 01.2022
- Led a team of professionals in driving organizational transformation, with a focus to restore the company to stability and profitability
- Revitalized business operations to achieve a remarkable turnaround, reversing a declining trend since 2017
- Spearheaded a transformative shift, resulting in the company achieving a positive growth of 0.31% in 2021
- Successfully stabilized a financially challenged company by implementing cost-cutting measures, reducing overheads, and optimizing processes
- Transformed the organization into a leaner and more efficient entity, ensuring its viability and sustainability
- Pioneered numerous marketing projects and campaigns, resulting in a remarkable 15% surge in brand visibility and engagement
- Directed the strategic management of social media accounts, executing targeted content strategies that fueled a substantial 25% expansion in the follower base
Head Claims
NICO Insurance Zambia Ltd
Lusaka
01.2016 - 01.2019
- Led a team of professionals in driving divisional growth, innovation and operational efficiency
- Reduced the loss ratio by 10%
- Improved operational efficiencies, reducing costs by 10% and improving customer satisfaction scores by 15%
- Drove departmental productivity and successfully met targeted objectives, contributing to the overall success of the organization
Senior Manager Claims
Professional Insurance Corporation Zambia Ltd
Kitwe
01.2015 - 01.2016
- Led the team in the company's northern region's Claims function ensuring the delivery of the best claims service within the industry
- Directed, coordinated, and controlled claims operations on the Copperbelt, providing strategic leadership for optimal results
- Devised and implemented customer specific service standards and processes resulting in 20% increase in customer satisfaction
- Oversaw the entire claims function for the Copperbelt region, ensuring seamless operations and 10% reduction in cost
Underwriter
Madison General Insurance Company Zambia Ltd
Lusaka
01.2007 - 01.2015
- Evaluated clients' risk profiles and exposures, utilizing a strategic approach to assess and manage underwriting risks effectively
- Successfully negotiated terms with policyholders and brokers, establishing mutually beneficial agreements and maintaining positive customer relations
- Managed the performance of assigned risks, utilizing proactive measures to enhance risk management strategies
- Fostered effective communication by liaising with specialists such as surveyors and property valuators, facilitating comprehensive risk assessments
Account Executive
Professional Insurance Corporation Zambia Ltd
Ndola
01.2002 - 01.2007
- Part of a team that spearheaded the underwriting process for Motor and Non-Motor Personal Lines Insurance Policies ensuring accurate risk assessment and coverage optimization
- Demonstrated excellence in debt collection and control, contributing to improved financial stability within the branch
- Managed claims handling procedures with efficiency and attention to detail, ensuring a streamlined and customer-centric process
- Facilitated the issuance of COMESA Yellow Cards and Territorial Extensions, contributing to seamless cross-border insurance operations
Education
Ph.D. - Business Management
University of Zambia
Lusaka05-2027
Master of Business Administration Degree - MBA -
Heriot-Watt University
Edinburgh01.2027
Leadership Development Program -
University of Stellenbosch
Cape Town01.2018
Bachelor of Arts Degree (With Honours) - Financial Services
Edinburgh Napier University
Edinburgh01.2012
Advanced Diploma in Insurance (ACII) -
Chartered Insurance Institute
London01.2009
Diploma in Insurance Studies (DIS) -
Zambia Insurance Business College Trust
Ndola01.2005
Grade 12 Certificate (GCE) -
Kabulonga Boys Secondary School
Lusaka01.2001
Skills
- Strategic Leadership
- Effective Team Leadership
- Analytical Problem Solving
- Customer Engagement Strategies
- Strategic Partnerships
- Operations Management
- General Insurance
- Claims Management
- Operational cost reduction
Hobbies and Interests
- Holistic Health Lifestyle
- Mentorship of Young Men and Women
- Travelling
- Listening to uplifting music
- Reading inspirational and educative books
- Writing articles
References
- Brian Mateyo, Zambia Reinsurance Plc, Lusaka, Zambia, +260955869679, brianm@zambiare.co.zm
- Mweene Moonga, I-Flex Insurance Brokers Zambia Limited, +260971233457, mweene.monga@iflexinsurancebrokers.com
- Dr. Francis Mutale Mukosa, ZCAS University, Lusaka, Zambia, +260977430122, mutalemukosa@yahoo.co.uk
Personal Information
- Date of Birth: 04/12/83
- Gender: Male
- Nationality: Zambian
- Marital Status: Married
References
References available upon request.
Timeline
Management Consultant
Independent Consultant
07.2022 - Current
General Manager / Principal Officer
Meanwood General Insurance Company Ltd
01.2020 - 01.2022
Head Claims
NICO Insurance Zambia Ltd
01.2016 - 01.2019
Senior Manager Claims
Professional Insurance Corporation Zambia Ltd
01.2015 - 01.2016
Underwriter
Madison General Insurance Company Zambia Ltd
01.2007 - 01.2015
Account Executive
Professional Insurance Corporation Zambia Ltd
01.2002 - 01.2007
Ph.D. - Business Management
University of Zambia
Master of Business Administration Degree - MBA -
Heriot-Watt University
Leadership Development Program -
University of Stellenbosch
Bachelor of Arts Degree (With Honours) - Financial Services
Edinburgh Napier University
Advanced Diploma in Insurance (ACII) -
Chartered Insurance Institute
Diploma in Insurance Studies (DIS) -
Zambia Insurance Business College Trust
Grade 12 Certificate (GCE) -
Kabulonga Boys Secondary School
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